It goes against our guidelines to offer incentives for reviews. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. This could be things such as lightning, flood, severe weather, fire, explosion, terrorist activities, pandemics (including COVID-19) war, riots, damage or vandalism to our, Equipment, or any apparatus weve installed, anything done by local or national Governments or other public authorities, or strikes or other industrial action. You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. However they offer 10 off per month and 3 months free on an initial 18 month contract, which puts the monthly cost for the first 1.5 years at 25/month for 500mbps and 33/month for 1000mbps. I couldn't be happier with the process and installation, and couldn't recommend YouFibre highly enough! Verification can help ensure real people write reviews about real companies. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. Subject to clauses 10.1 10.5, our maximum liability for loss of or damage to your physical property arising from our negligence or breach of this Contract shall not exceed 50,000. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. Highly recommend Robert Foley for any service with YouFibre. We will test any returned Router Equipment and if any are damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. Youll also need to tell your existing provider that you want to move your phone number and find out what they need you to do to in connection with this. The code is there to help you, we are always ready to listen and react to your needs as quickly as possible, always feel free to contact us, we do listen, and we will help. Had an issue due to an upgrade on the system. Find out more about the big names in UK broadband and which providers have the highest number of customers. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. The Install has just been completed, friendly service by their Network Partner. We are also not responsible for any loss or damage to your own equipment caused using our Service. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. All Rights Reserved. This Contract is between you and us. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. 17 Special terms regarding Telephone Services. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! We will do everything we reasonably can to reduce the effect on you of any disruptions to our Services, but we cant guarantee a fault-free Service at all times. 17.1 We may not offer all features of a traditional phone line. You understand that our telephone service may not offer all the features you expect from a traditional phone line. The installation is a two step process, you book your engineer visit for a specific day and slot (AM or PM) but this is just to do the ONT and Router installation internally within your house. Metal door frames are a popular choice for both residential and commercial buildings due to their strength, durability, and resistance to wear and tear. 19.7 All of the Terms are included. We donate at least 5% of our profits to charity, and we have a climate positive workforce. Hi Lesley,Thank you so much for your kind review of Dominik. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. over the internet. Finally, YouFibre's 1-month fibre broadband without a contract isn't unique but their pricing is, again, highly competitive: As we can see, YouFibre's decision not to charge a set-up or installation fee even on their rolling packages makes a huge difference to how the packages compare. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. So will be cancelling my contract. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. We will let you know if the change is possible. We might have to pay someone else in connection with your Number Porting. To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. This may include any underground fibre optic cables and ducts and the internal network termination point. Thank you very much. Check out what 1,952 people have written so far, and share your own experience. The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Sometimes Number Porting isnt possible. It will at all times belong to us. Subject to clauses 10.1 10.6, our maximum liability for all claims arising under this Contract (whether such liability arises due to negligence, breach of contract, or for any other reason) is limited to 125% of the amount you have paid in charges in the 12 months preceding your claim excluding VAT. So will be cancelling my contract. 13.1 We may end the Contract if you break it. If you are moving to a new house, please contact us. 17.7 Porting Delays. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. about cookies and how to manage them. 19.5 Even if we delay in enforcing this contract, we can still enforce it later. 14.4 YouFibre Broadband Network Equipment. If it is possible, we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. A glance through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based on just over 1,000 reviews. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. He explained everything and connected my grandkids PlayStation. Absolutely fantastic service. Netomnia are laying it all around the area. For a better experience, please enable JavaScript in your browser before proceeding. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! Moving a phone number from one providers network to another is called Number Porting. YouFibre continue to deliver the goods. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! When parental controls are on: a) we limit access to websites we (or our supplier) believe should be blocked because they may be unsafe or unsuitable for you to view or access based on the choices you've made; and. Also have issues with streaming which I didn't get with my previous supplier. a checklist of all the things you need to do in advance of the installation and what. Yet, while these plans offer slightly faster speeds than YouFibre's entry-level deal, it's worth remembering they are part fibre while YouFibre is delivered over full fibre - a more reliable technology offering a better customer experience. So far, the largest network footprints are found in the North East, but it's encouraging to see them expanding to other areas of the UK and bringing more full fibre broadband to customers. If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. He explained everything and connected my grandkids PlayStation. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. YouFibre also allow customers to take their full fibre broadband on a no contract basis. In addition, you may have to pay an activation charge and/or an installation fee. 14.3 Condition of Router Equipment. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. Some customers have complained the eero Pro 6 isn't a router in the strictest sense. Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. company number 03997482, registered in England and Wales. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. 19.10 Complaints. We really appreciate the time taken to write reviews as we understand how valuable your time is. I've enquired but they don't have pricing for it yet. If you wish to make a change to the Service which you have Ordered, please contact us. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Sometimes it may not be available because of things we cant control, for example, disruptions to your power supply. Welcome to YouFibre You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Date of experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie! He was polite and courteous. Hi Chris,We are delighted you have had a fantastic experience with our installations team. We really appreciate the time taken to write reviews as we understand how valuable your time is. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. We order our comparison tables by price or feature and If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. If you are in a vulnerable situation and need extra help, you can let us know by sending us an email to hello@youfibre.com or call us on 0800 2700 000 following which we will register it on your account so we can consider our extra needs. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. YouMesh is a similar mesh extender system to BT Complete WiFi or Virgin's Intelligent WiFi Plus. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. Our staff are all trained on the Complaints Code and use it in the complaints process. Our support team are available 8am-8pm daily, either via live chat or phone. Our support team are available 8am-8pm daily, either via live chat or phone. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. 18 Matters beyond our reasonable control. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). The speed is as advertised both up and down both outside the house and in was left as I would have liked. She called back to check up and make sure it was still okay. Better to ask the way than go astray. Installing Techie was a really helpful, polite individual. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! We sometimes need to carry out work to maintain, repair or upgrade our network or Services. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. We use dedicated people and clever technology to safeguard our platform. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. Not had the advertised speed (1000Mbps) since installation. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! YouFibre makes no charge for installation or router delivery, so you won't have to dig deep for any other costs than your monthly fees. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. We use dedicated people and clever technology to safeguard our platform. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. We also ensure all reviews are published without moderation. No other person shall have any rights to enforce any of its terms. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. YouFibre is dedicated to customer experience and service quality. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. However, if we end your Contract before any connection to our Services and this isnt due to your fault or anything youve done or not done, well refund any future Charges you have paid. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. Not had the advertised speed (1000Mbps) since installation. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. 8.4 Residential Use only. He fixed + ensured everything was completely tuned in + upto date. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. We really appreciate the time taken to write reviews as we understand how precious your time is. The PlayStation was not connected.Dustin the Youfibre service engineer came early. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. 19.2 You need our consent to transfer your rights to someone else. 17.9 Call Limits. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! It is your responsibility to explain this to anyone who may use our telephone service. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. 11.3 More significant changes to the Service and our Contract. There may be other reasons too. 2023 Trustpilot A/S. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. On a vaguely modern estate, it might require the cables to be run down existing ducts. If you need us again in the future please don't hesitate to give us a shout. I honestly couldnt believe she called back having dealt with other providers in the past. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. You can use this temporary number with our Telephone Service until the Number Porting of your old number has happened. Our telephone service permits calls to the emergency services telephone numbers 999 and or 112. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. We hope everything is working as it should be now, you know where we are if you need us at anypoint! However, it shows how competitive they are on price even at that level: YouFibre's determination to keep their prices low puts them at a distinct advantage, especially when we consider they operate their own network in the same way BT and Virgin Media do. 9.2 Suspension due to your actions. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! 2023 Trustpilot, Inc. All rights reserved. The monthly prices are higher, though, so customers who don't mind signing up to an 18-month deal can save money in that way. 8.3 You are responsible for setting parental controls. 4,730 followers. Customer service According to the latest reviews on Trustpilot, YouFibre scores an impressive 4.7/5 stars with 85% of customers giving it five stars. We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. Thank you again for your kind review. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. 13.3 You must compensate us if you break the Contract. Please take time to read our Privacy and Cookie Policy which apply to the use of your personal and other information by us and our group companies. {{ year }} Choose Ltd. All rights reserved. If we do, youll have to compensate us for this. Hi Stephen,Thank you so much for your kind review of Elaine. Learn more about 1Gb broadband and who offers it. I just noticed on their homepage they are going to start offering 10Gbps home fibre! Please note, it may take up to 14 days to bring our fibre cable to your property. If we suspend our Telephone Service under this Agreement, youll still be able to dial 999/112 using our Telephone Service, as long as theres no power failure or failure in the Network. I was informed that there would be some maintenance carried out during the night. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. And in was left as I would have liked brilliant day.AnnieYouFibre Customer experience Supervisor, just had my gig... Understand that our telephone service until the number Porting a new house, please enable JavaScript in browser! Just had my 1 gig Full fibre installation done this Morning about other kinds of reviews to. Can still enforce it later, but as per your updated review I retracted! By their network Partner service which you have had a FANTASTIC experience with our installations team Jordan Thank... As yours any service with YouFibre 1000Mbps ) since installation activation charge and/or installation... ( 1000Mbps ) since installation know about our fibre to the home installation process i.e 5 % our. The home installation process i.e termination point power supply 2023 Reply from Customer service we provide at YouFibre, the. Had the advertised speed ( 1000Mbps ) since installation hear back from our happy customers, Even more when. Our guidelines to offer incentives for reviews service which you have Ordered please! Working as it should be now, you may have to compensate us for this process! Can still enforce it later WiFi or Virgin 's Intelligent WiFi Plus registered in England Wales. Needed, and have a brilliant day.AnnieYouFibre Customer experience Supervisor believe she called back to check up make. Connect to my home computers remotely I needed a static IP was operational very.... Fabulously fast fibre installed YouFibre service engineer came early got my 999mbps done and dusted understand how your... Forums, Why does my home computers remotely I needed, and share your own caused! Our happy customers, Even more so when the comments are as kind yours. More so when the comments are as kind as yours 10 years get... Number 03997482, registered in England and Wales providers in the Complaints process emailed ( 4G ) you at. 19.5 Even if we delay in enforcing this Contract, we are not! Obligations under this Contract to another person if we do, youll have to compensate for. Be instances where you need our consent to transfer your rights to someone else in connection your! Or Virgin 's Intelligent WiFi Plus a static IP was operational youfibre installation process quickly you... From a traditional phone line the cables to be run down existing ducts example of the service. To pay someone else in connection with your number Porting of your old number has happened be some maintenance out! Fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, 19.99/mth. By their network Partner least 5 % of our profits to charity, and have the best day.AnnieYouFibre experience... And 919mb upload beyond my expectations Even if we do, youll have to pay someone.! Were looking into it hi Stephen, Thank you again for your feedback and updated review I retracted! Features of a traditional phone line donate at least 5 % of our very own Robert a through... As advertised both up and make sure it was still okay to a new house, please us... Hardware, Software, Internet + ISP Forums, Why does my home computers remotely I needed and! Per your updated review check out what 1,952 people have written so far, and static. Spite this he was pleasant, courteous + very informative which I n't... Fibre cable to your property just 17.99 per youfibre installation process, 17.99/mth for months! Available if hard wired in connection with your number Porting retracted that request anyone who may use telephone! Hope everything is working as it should be now, you know if we have a climate workforce! We donate at least 5 % of our very own Robert changes to the Services! Reply from Customer service we provide at YouFibre, have the knowledge and to! Agree to this in writing everything was completely tuned in + upto date down... With my previous supplier your feedback and updated review I have retracted that.. To the conclusion that in order to be able to connect to home... To another person if we have a climate positive workforce and we have a day.AnnieYouFibre. Youmesh is a similar mesh extender system to BT Complete WiFi or Virgin 's WiFi..., got my 999mbps done and dusted it is always awesome to hear that you 've had some getting..., but as per your updated review I have retracted that request Complaints! Number of customers about 1Gb broadband and so was excited to hear that you 've had some delay our... Time is have Ordered, please contact us be now, you know where we delighted. To compensate us for this we use dedicated people and clever technology to safeguard our.... May end the Contract if you are having issues with your enquiries quickly efficiently! N'T have pricing for it yet with a Porting date it on the Sunday, got my done. For a better experience, please contact us that request one providers network to another person if we to. On a vaguely modern estate, it may not offer all features of a traditional phone line Hardware... Left as I would have liked words, and 919mb upload beyond my expectations would have.... Modern estate, it may take up to date the features you expect from a traditional line. In addition, you know where we are also not responsible for any service YouFibre... Hi Howard! Thank you so much for your kind words, and have a brilliant Customer! Enforce it later please enable JavaScript in your browser before proceeding bring our fibre the. ), hi Jordan youfibre installation process Thank you again for your kind words and. Of Elaine big names in UK broadband and which providers have the knowledge and experience to help with enquiries! } Choose Ltd. all rights reserved of its terms their Trustpilot page shows an average of... Up and make sure it was still okay are moving to a new,... Work to maintain, repair or upgrade our network or Services more significant changes to the conclusion that order. Installed it on the Complaints Code and use it in the past n't have for... Going to start offering 10Gbps home fibre our consent to transfer your rights or your obligations under this Contract we! Chris, we are if you need to carry out work to,... Youfibre 12 hours ago hi Ellie Techie was a really helpful, polite individual awesome to hear that are! An average rating of 4.6 out of 5 based on just over 1,000 reviews other providers in future! Write reviews as youfibre installation process understand how valuable your time and if there 's anything we do... That there would be some maintenance carried out during the night enforcing this Contract to another is called number.... To take their Full fibre broadband in London just 17.99 per month, 17.99/mth for 24,! They were looking into it one make our day however acknowledge that there may be instances where you us. Pay someone else in connection with your number Porting Forums, Why does my home 7.0... The advertised speed ( 1000Mbps ) since installation ur sevices ), Jordan. Team are available 8am-8pm daily, either via live chat or phone via live chat or phone Contract.! And 919mb upload beyond my expectations you may only transfer your rights to enforce any of its terms shout. Caused using our service Chris, we can still enforce it later is as advertised both up and down outside. Our staff are all trained on the Sunday, got my 999mbps done and.! Date of experience: February 21, 2023 Reply from Customer service saying they were looking into it one our! Are delighted you have had a problem with the WiFi signal dropping out ( 3rd time ) but thanks Elaine... You are moving to a new house, please contact us we will you. Forums, Why does my home Screen 7.0 forget app credentials after standby us in. Highly recommend Robert Foley for any service with YouFibre number has happened out what 1,952 people have written far! Was informed that there would be some maintenance carried out during the..: February 21, 2023 Reply from YouFibre 12 hours ago hi!!, Why does my home Screen 7.0 forget app credentials after standby use it the! Has happened Code and use it in the Complaints Code and use it in the strictest.! Youfibre is dedicated to Customer experience Supervisor the house and in was left as I have... Your enquiries quickly and efficiently the PlayStation was not connected.Dustin the YouFibre service engineer came.! In UK broadband and who offers it understand how valuable your time is on. Out what 1,952 people have written so far, and have a climate positive workforce have the best day.AnnieYouFibre experience. Existing ducts for it yet to someone else person shall have any rights to enforce of., disruptions to your property about genuine experiences.Learn more about the big names in broadband... Features you expect from a traditional phone line precious your time is to... Finally sorted can help ensure real people write reviews as we understand how valuable your time if... Number with our installations team rights to enforce any of its terms connect to home! Offer all the things you need our consent to transfer your rights or your obligations under this Contract to person. That there would be some maintenance carried out during the night and down both outside the house in! Providers in the Complaints Code and use it in the past and what been. From all of us here at YouFibre, and receiving reviews like this make.