You can do so on the, Dinner reservations at our eateries are available for booking, Shore Things are open and available for booking as well, Redemption Spa and Thermal Suite services, Lunch and breakfast reservations at our eateries, We will deny boarding to any Sailor whose response is yes" at boarding to any COVID related questions. Virgin Voyages grants leeway to Guests to reschedule his or her Voyage up to 45 days of the originally-scheduled Virgin Voyages-arranged itinerary starts -- meaning at 45 days before your departure date, there is flexibility, but at 44 days before yoru departure date, the deal is final (except we do permit you to transfer your voyage-only to someone up to 48 hours before the voyage sail date). Those who test positive for COVID-19 will receive full refunds right up until embarkation day. The eased protocols take effect Sept. 18, 2022 on Valiant Lady and Sept. 21, 2022 on Scarlet Lady. Current and past notifications are also posted on the inaugural season updates page. They will receive 100% of the cruise fare paid to the original form of payment, minus any penalties or nonrefundable fees, which will be returned in the form of FCC to be used to book a future voyage with the line. This web page or any of the Additional Terms & Conditions below may be withdrawn at any time, in our sole discretion, with or without notice. Rather than cancel, booked passengers on departures through May 31, 2022, can instead choose to change their sailing date at no cost if it's done at least 15 days prior to the embarkation date. If you test positive for COVID-19 within 10 days of your sailing date or have been a close contact of someone who tests positive, you are entitled to FCC in the amount of 100% of the cruise fare paid. If you test positive, we will have to deny boarding, Pre-boarding health screening may require secondary screening or testing if necessary, We will deny boarding if a member traveling in your group has a positive COVID test result, We aim to sail with our entire Crew fully vaccinated and boosted, Our Crew is regularly tested for COVID-19, A FVC will be issued to Sailors who are denied boarding because of a positive COVID test result, or who have been in close contact with someone who has tested positive, We're already taking care of the Crew. Dining. Head over to our Sailor App to sign the acknowledge form. Travelers who were booked on now-canceled sailings on the Resilient Lady can request a full refund of their trip (plus a 25% future voyage credit), or choose the "Double Your Value" option for a. Cancellations shall be deemed effective at 11:59 p.m. local east coast United States time on the date Guest communicates such cancellation. Back to My booking . Related: Heres a first look at Celebritys new Celebrity Apex. Once you check in, youll receive your Band and board the ship. We will seek your express consent before doing so. During the voyage, weve implemented best practices around sanitation, physical distancing, limited occupancy, and health checks for everyone on board. That's exactly the case with the Amex Platinum card. If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. Our quarantine protocol aboard our lady ships is as follows: Below weve outlined some of the financial details, and how weve got your back, in the rare case that there are COVID-19-impaced Sailors: And finally, our contact tracing protocol on board is as follows: Caring for each other extends beyond the time we sail together. Find the right card for you. The FCC must be used on a sailing that departs within one year of when the FCC is issued. -- please see the links below. Related: Heres what to consider if youre thinking about booking future travel now. They will receive 75% if they cancel between 22 and 29 days out, and 50% between 15 and 21 days out. We may have special and/or limited booking or cancellation policies in place for limited times, so click here or the Offer Terms and Conditions link below. Beyond that, it becomes non-refundable. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. A deposit is required to confirm a reservation in the amount of 20% of the total Voyage fare, excluding add-on components and ancillary purchases made prior to sailing, and taxes and fees. Many brands have greatly eased their cancellation policies (but be warned that it might not last for much longer). Voyages are booked directly with Virgin Voyages and are subject to their terms and conditions. That said, we will not add a fuel surcharge should fuel prices rise. Individual cancellation policies apply at the Guest level for any individual cancellation within a cabin. We are not responsible or liable for typographical errors, omissions or misprints. But you do have the option to transfer, sell, or otherwise have someone go in your place up to 48 hours before your Voyage. there are no other COVID-specific refund policies. Section six of the Virgin ticket contract states that guests are not entitled to any "refund, payment, compensation or credit," except as provided in section six. Based on local regulations, masks may be required during embark and disembarkation in COVID testing sites, terminal buildings, and while on shuttle bus services. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. Complete the Voyage Well acknowledgement in our Sailor App, 6. For more information, see the Cancellation Policies section on the Virgin Voyages terms and conditions page. 1. Virgin Voyages may, but is not obliged to, substitute another ship for any sailing and cannot be liable for any loss to Guests by reason of such cancellation, advancement, postponement or substitution. For a look at our full Voyage Well Ashore terms and conditions, please click here. We will look after you if you test positive for COVID on board. If you buy add-on components, such as flights and/or hotels and/or transfers, additional fees associated with these services will apply as well as any applicable governmental taxes and fees. Providing vaccination status (if applicable), 1. (Proof is required.) Indeed, should any provision listed here be contrary to law in the United States, Canada, the United Kingdom, or Australia, the unlawful aspects of the provision shall be void as to Sailors from those respective countries. Note: Generally, extra purchases such as shore excursions, alternative dining, spa treatments and drink packages will be refunded to the original form of payment and will not be added to any future cruise credits. You must get, and cover, all the appropriate tests and medical clearances if your home country requires you to do so prior to flying home. - From 119 days up to 45 days from your departure date, your available options are: - At 44 days from your departure date, all funds paid are final. Guests with Special Needs Nothing. In the case of any conflict between these Additional Terms & Conditions and the relevant Ticket Contract, the relevant Ticket Contract will prevail. On the day of your sail, please arrive at the terminal at your selected arrival slot as specified in the Sailor App. Bookings made within 44 days or less of the sailing date require full payment at time of booking (and will not be held for 24 hours). We may have special offers in place, so click here or the Offer Terms and Conditions link above (both link to the same place). Add Virgin Voyages to the list of cruise lines that will require all passengers and crew to show proof of a COVID-19 vaccine. A fare difference may apply at the time of rebooking. You must notify Carnival of a positive result or exposure within 24 hours of receiving it. Plus Ups are excluded. Please visitthis linkfor more information regarding Shore Things terms & conditions. From 120 days before sailing, no refunds are offered, only future cruise credit in some cases, based on the time frame of the cancellation as outlined under important dates below. All sailors (passengers) must be fully vaccinated against COVID-19 to sail with Virgin Voyages. For an up-category change, applicable fare increase is due at time of change. Suggestions for things to bring in your suitcase: We've put together some information so that you know exactly what you need to book pre-sail, and what you can book once we have set out to sea. See below for everything were doing to make that happen pre-sail: Well be following recommended CDC and European government guidelines, and working closely with the Voyage Well Expert Advisory Group in order to inform and update our processes and procedures in real-time. Head over to our Sailor App to sign the acknowledgment form. 6. Anyone in those situations is eligible to receive a refund or FCC. We similarly have the right to confiscate any articles carried or contained in any Baggage that we, in our sole discretion, consider dangerous or pose risk or inconvenience to the health, safety, or security of the vessel or persons on board. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. All of our Sailors are accountable for making necessary COVID-testing plans after disembarkation from the ship. Our goal is to ensure all of our crew arefully vaccinated with two shots of a WHO-approved COVID vaccine. Cruisers who book under Regents Regent Reassurance program are able to cancel within 15 days of sailing to receive a full refund in the form of FCC to be used for a different voyage. If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact Shoreside Sailor Services if booking direct (through our Contact Us page is best,or call in US 1-954-488-2955; if in the UK call +44-20-3003-4919), or your travel agent or tour operator, and give notice of the cancellation. Booster shots are recommended for those who are eligible. Interesting things youll only find on Majestic Princess, A look inside Regents most expensive cruise ship, Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing, Heres what to consider if youre thinking about booking future travel now, First impressions of Virgin Voyages Scarlet Lady from an expert cruiser, The 5 most desirable cabin locations on any cruise ship, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, Do Not Sell or Share My Personal Information. In addition to vaccinations, well be doing the following for our Crew: Well be doing our best to ensure that no matter where we go, were considering our Sailors well-being, so here are a few important things to know. Guests will be able to change the date of their booking without a change fee or place their fare into credit with the cancellation fee waived. 44 days or less before your departure date you must pay in full at the time of booking. Well offer you a prorated daily Voyage Credit for the voyage days youve missed due to COVID. Virgin Voyages, Richard Branson's adult-only cruise line, will require all passengers and crew to be vaccinated for COVID-19 before boarding, the company announced Tuesday . Each Guest shall be liable to and reimburse Virgin Voyages for all damage to the vessel and its furnishings, equipment and property caused by any willful or negligent act or omission by a Guest. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Virgin Voyages shall not be required to refund any portion of the fare paid by any Guest who must leave the vessel prematurely for any of the reasons set forth in this paragraph or who voluntarily disembarks or leaves the vessel for any other reason, nor shall it be responsible for lodging, medical care expenses, meals, return transportation or other expenses incurred by such Guest. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. Sailings booked after March 31, 2022, and those departing after Sept. 30, 2022, are not covered and will be refunded according to the line's standard cancellation policy. 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