Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. Choosing the right countertop with all of the alternatives on the market, like marble and granite is a challenge, but when comparing features like staining and scratches, silestone fares well. While the surfaces are tough, they aren't heatproof. That solid surface doesnt just keep out bacteria but stains as well. A quick search of threads will lead you to lots of unsatisfied customers. Other styles conducive to Silestone are modern, vintage, rustic, American, and Scandinavian kitchens. Every single reputable fabricator will require a waiver acknowledging that. Well after three weeks I"m still waiting for a phone call back from Mr. Oehmsen who actually is a nice guy and seemed to want this resolved. The countertop has a ten year warranty . I guess I was a Silestone customerdon't really know for sure anymore. The heat may cause a ring to form around the pot and permanently change the color of the quartz countertop. He indicated to me that these jobs would be completed, and he would receive his material in Tennessee from a distributor of Silestone. I am in the process of filling a class action against Consentino because we spent several thousand dollars for these counter tops. Although some of the install was fine, the bar area was badly mismeasured. This is confusing? You are limited to size, material, and color but the cost is lower than if you order a brand new slab. As a result, Silestone comes in many colors, patterns, and arrangements. Silestone is not affected by common kitchen acids like lemon juice, tomato juice or vinegar (food acid). Silestone is a man-made material for countertops. The counter was installed in May, 2021. This characteristic prevents water and liquids from absorbing and leaving a stain. The two problems we face as a company is we have no record of Mr. Evatt receiving any material from our facility. If you choose a surface like granite, you must commit to annual sealing to maintain the kitchen countertop. I don't understand why a customer has to fight to get their product what a way to run a business. The surfaces are not only prone to food stains, but also water stains. 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I have some ring stain mark rom wine bbottle that will not come out. This is apparently the second time Mr. Smith has put this company in a bad position. Oh Mr. Evatt, we can fix that. ~ Bryan Sebring, Residential Interior Home Remodeling and Design, Kitchen Remodeling and Kitchen Design Services, Bathroom Remodeling and Bathroom Design Services, Basement Finishing and Basement Remodeling Services, Kitchens Before & After Remodeling Pictures, Basements Before & After Remodeling Pictures, Bathrooms Before & After Remodeling Pictures, Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling pro. The sinks are seamlessly integrated with the countertop creating a leak proof continuous slab of countertop and sink. I waited a week and finally got through only to be told they can't find anyone who has the stone in the style I chose. Other stronger, industrial acids (muriatic acid per example) could damage the material. Silestone is a man-made material for countertops. To do this best, size, color, and style preferences must be determined. Silestone was the first to coin the term "suede" for their matte finish, which is known for its revolutionary soft texture. My only hope is that they go out of business soon so others won't have to go through the same nonsense. I called the third co. and they came out to take measurements and scheduled another co. to come out and make a template. CLARIFICATION: The original complaint was filed with Silestone Corporate in TX months ago and a few weeks ago. Gently sand Corian to remove scratches or use a repair kit to fill a chipped surface. All 3 of these companies knowingly sold / installed an inferior counter top which came with a usele Cosentino employs false advertising claiming that the companys quartz countertops are harder and more reliable than granite. In most cases, regular wiping with water and soap is enough. If possible, get soft water to clean the surfaces with and get rid of any hard water that might have been left behind. This is false advertising. I would not purchase again. Then I get not one but TWO denials for responsibility. Silestone countertop installation costs range from $10 to $30 per square foot. Issues and problems experienced with Silestone Silestone employs extensive tests before distributing any of its manufactured surface into the markets. A bull nose edge is completely finished round. Thats how I found out that Mr. Smith was having "problems". A drop test- to examine the effects of a heavy impact 2. I am also looking at Neolith but no distributor in Sacramento. Aesthetically, both granite and quartz are nice to look out. Typically if an installation contractor is a Certified Silestone Installer, who would ask if their legitimate when they put their websites on the Silestone corporate web site? Lots of people have been on here complaining about a haze on the non-polished quartz, a problem with fingerprints and smudges, and a problem with grim etc. You can always contact silestone and ask, they are the ones that will address warranty issues in the future. Your email address will not be published. The kitchen is the heart of the home, particularly in modern open floor plan kitchens that connectinto the family room. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. I think he or someone in his family was sick and 4. No stains at all. This review was chosen algorithmically as the most valued customer feedback. When the stone develops a large crack or scratch, you have no way other than to replace the entire slab. Whether or not you use your bare countertop for food preparation, no one wants their kitchen countertop to harbor bacteria. Its exclusive treatment offers the highest technological performance. Once Mr. Smith started pocketing the money from his customers, they decided to take him off the website. Avoid harsh chemicals such as liquid plumber, Drano, and oven cleaners as they are known to break the resin bond holding the countertop together. Remember Silestone warrants the material, not the install. I am just beginning to research all this stuff ! Oehmsen..I'm surprised he hasn't returned my call ;-). No matter the size of the kitchen, there is a Silestone surface for you. Avoid scouring powders as the polished surface can be dulled with abrasive cleaners. Its a simple question..why won't you answer? This complaint was posted by a verified customer. You also shouldnt stand on the countertops. Sounds like the company learned alot from the banking industry. The Silestone countertop surface is non-porous. However, we found a defect in the stone (chip) within six months and now we have two cracks and a seam that is easily noted. CAN YOU believe it? So kindly do something about it. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Write me on this website or contact me at Facebook, etc. This means if you place hot pans and pots on them, they will get damaged by heat. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Silestone. Still, the company was not truthful about its product and warranty. In addition, sinks and backsplashes cost extra. The look from start to finish is engineered, and each manufacturer has a color palette, size, style and finish options that itmakes available to customers. Was it a company in AL, TN? Required fields are marked *. Is it holding up okay ? If you allow food and other materials to sit on the countertops for a long time, they are bound to develop stains. I told them of my difficulties and they told me they had my style in stock. Share your photos and videos with others to prove the truth of your words. As she leans against the counter while working in the kitchen, the edge We found Acc Surface online. No space is too small or too big. I purchased a silestone countertop several years ago from Home Depot and have been trying to get my problem fixed on and off since then. I guess a crack in an expensive counter top stone is normal after 20 months? Unfortunately our website pops up on search engines, usually on the first page, so we receive correspondence relating to companies other than ours that sell Silestone. Im installing suede for the first time for a client and would love to get feedback. Ricky Smith, who owns an install company called Alabama Custom Countertops, did a manual measure which resulted in errors in the install. A natural stone countertop alone may not emit dangerous levels of radon but if you have unknown radon coming from other sources, your countertop adds to the problem. These tests include- 1. Click here to get notifications about new complaints of Silestone. Advantages and Disadvantages. Unfortunately, heat damage like that is permanent. Feel free to contact. For a luxury material, Silestone is widely available to the public. Make sure heavy objects are not dropped on the Silestone. Je peux rejeter les cookies non essentiels en cliquant sur Grer mes prfrences . [protected]@aol.com. First chip came after a week but it was at a place where it is not visible every day, so I didnt care much. It is composed of 94% quartz. This looks exactly like our issues. And if there is a problem, Home Depot will fix it. Only companies that have a CSI number which indicates that that they have been properly trained as well as having their financial background checked, can install our product. Our Corporate office is aware of Mr. Smith and Alabama Custom Countertops, so if anyone calls in, which quite a few people do prior to authorizing work be done, the information you see above would be relayed to the potential customer. Just another broke process in their CSI approach. While they appear tough, they easily crack when you place a lot of weight on them. Expect quotes in the $100-$175 per square foot range. Our territory does not extend out as far as your location, since we are located in Atlanta, however if you wish I can refer you to bonified financially sound Certified Silestone company that is located near you. This makes it very durable and scratch resistant They know I'm out about $800. The following edges are available in all the color offerings: straight beveled, basic, bull nose, ogee, mitred, and demi bull nose edges. After a short stint in public affairs, Wells moved into youth ministry. Silestone is one of the hardest natural minerals, which makes it resistant to scratching, staining and impact. Not only does this take time and work but its an added expense. Smith had apparently pocketed the money from customer orders placed and stuck Stone Systems with the billso where does that leave me. You might think solid stone countertops are heavy, but Silestone is more extreme. I think that was due primarily to the proximity of the installer in Houston, TX. Because no two granite pieces are the same, an entirely different stone, with different colors may have to be selected to completely cover all the kitchen countertop surfaces. Photos and videos with others to prove the truth of your words from customer orders placed and stuck Systems... 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