The number provided does not give live assistance!!! Mine keep saying social security number invalid.. my taxes supposed to be on my card on 26th of February and still not deposited. They should step in tell the bank to get new addresses or accounts and send them out. (And now apparently SBTPG does too without our consent). I am an Enrolled Agent. I used turbotax this year because I thought it would be more convenient. Where can I find forms? Why are these people considered a legal business? Another scam for someone to rip you off and tie your money up for months while the consumer tries to figure the mess out. Find our contact information including our hours of operation. Telephone: (817) 871-4000. Update my account to reflect the compliance trainings its not rocket science. So I told him why I didn't do that? Now I have moved and they will not change the address. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. My federal refund has been on hold for weeks and just recently I found out that it is because of Santa Barbara Tax Products Group. they said 1-2 business days. This option also has an additional charge from the bank that processes the transaction. This comment was posted by a verified customer. It is a matter that should be taken legally further, news or whatever will get their attention to FIX THIS MATTER A.S.A.P Please. - but apparently no one who did any of that took down any notes. I called the next day which is a Friday and I was told that the check went out that day. Now I need to wait two or three weeks for a new card before I can re-apply for MY REFUND while they hold it. All my other documents match, including my wife's, and my SS Card is quite legible-they just don't like it? Do not use santa barbara tax products or turbo tax. Please clarify your request for assistance. BBB Business Profiles are subject to change at any time. . Desired outcome: Password. I didn't have to explain but I was so mad that I have to tell him that. Need to file a complaint? Currently, check cashing at Walmart is not available in NJ and NY. Share your photos and videos with others to prove the truth of your words. "https://www.instagram.com/taxact", SBTPG is the company TurboTax partners with when you request payments through your refund. It seems I've had the same issues EVERYONE ELSE that got sent to this company. Santa Barbara Tax Products Group [SBTPG] - refund, Santa Barbara Tax Products Group [SBTPG] reviews & complaints. Second Followup: SBTPG responded quiclky with a phone number. Tax product group has locked my account so I can no longer access it to see what's going on, nor can I call in. I am in the same situation. Holidays / Office Closed: December 26, 2022 January 2, 2023 May 26 & 29, 2023 July 4, 2023 International Association of Better Business Bureaus. Tax Services. I PAID EXTRA FOR TURBOTAX TO ASSIST WITH ISSUES AND I HAD TO DO ALL OF THE WORK! I'm an independent tax professional (800) 779-7228 Verify by phone. This shouldn't be legal. Therefore, your review page is showing a Direct Deposit to them. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Whats really going on. Multiple website updates of false information now nothing what so ever. No to mention the hours of waiting on hold to speak to some incompetent agent with no answers. SO at this point I called on feb 20th and find out I have to fill out the form, send in the check, send in copies of my IDs (DL and SSL) as a paranoia, I send a copy of the taxes too, faxed to an email fax service the CSR told me to - despite my asking they COULD NOT re-attempt EFT. Website. I get a check from University Bank aka Santa Barbara Tax Products Group. Dont use turbo tax or anything affiliated with sbtg ! Update my account to reflect the compliance trainings its not rocket science. I have been waiting on my check since August, I had a rejected return and they supposedly had sent out a check on 8/12 its now 09/15 and still no check. Whenever they feel like it that is. }. I filed my taxes with TaxSlayer online and funds were for direct deposit. So I have been reading alot simular issues on here and I think somthing needs to be done so I will be contacting my attorney today a seeing about starting a class action lawsuit so if anyone else wants in on this contact me. Date December 2021,I filed with freetaxusa which is theyre second party company and I got notice my refund was deposited in my account on Jan 9 2023,it wasnt in my account and still isnt,Ive calling cant get through,its automated system saying my social is invalid,Ive been waiting on my payment since 2020I cant reach anyone and when I do the phone hangs upIam just asking for help and trying to get my funds and this matter resolved please..Ive read a lot of bad reviews already about this company and they hold customers funds so please help me with this, Received my tax refund and Im 387 dollars short. You obviously know the numbers. BBB is here to help. Estimate your tax refund and where you stand. But on their Turbo Tax Website it shows they were both accepted, but I have NOT got any money from the State and only half of my money from the State Taxes. Ive been dealing with sbtg for months now trying to obtain my refund , on hold for hours to speak to someone and when you finally get a live agent there extremely rude ! All you will get is automated response then hung up on. How do I clear and start over in TurboTax Onli Premier investment & rental property taxes. Using your Inbox for Client Management & Communication. The check limit at Walmart in Connecticut is $6,000 and Florida is $1,999.99 per person per day. Find the Santa Barbara TPG contact information for tax professionals. S-1 - SEC.gov. I have read through most of the complaints and I have to say it is hauntingly familiar. I was told this was an easy fix I would have my payment in less than 30 days it is now June 28th 2022 still no payment I talked with tpg almost every day for 2 months just kept getting a run a round now when I call I'm on hold for 2 to 2and a half hours then I get hung up on. Over the course of 10 months Ive filed Form 3911 with two different IRS agents. Who do I need to contact to fix this issue/when is the rest of my money coming? View refund status. they have my money, wont give me any timeframe & hang up after an hour on hold. Call me to let me know its done its been a whole month! Monday Friday 8 AM 8:30 PM ET. Show Password. Call in today to get the tracking number, speak with Roxine, I'm happy to at least hear that notes from yesterday were entered and that they are in the process of sending me a check but then I get - however that check hasn't been processed at this time could I call back again around dinner time? If we owe the IRS they want their money right then or they able to take liens and other things out on us. Completed Indemnity Bond forms for TPG with notary. DO NOT USE THIS COMPANY! BBB File Opened: 2/28/2011. No one has called to help. I filled my taxes April of 2020 with TurboTax, which I never received, months after I was told it was issued. He even told/asked me sarcastically if my TP's office is far from my house why is that so hard to go there to have it signed? Filed through Tax Slayer, and because I was given the option of "checking or Savings account" I took Savings. Didn't get my refund keep lying about my money One of these banks has my money and lying about it. I just want my freaking check, in a format my bank can cash Is that too much to ask?!?!? The moral of these stories is DO NOT use Turbo Tax. Its ridiculous at how many people are complaining about the same thing. Cost is $4 or less for checks up to $1,000 and $8 or less for checks up to $7,500. My federal refund was released to sbtpg on 2-24-22. Contact Information. They have Hi, So I can be issued a check. Santa Barbara Tax Products Group [SBTPG] - Payment not received. BBB File Opened: 4/4/1989. We need to connect outside of here, I have I think 2-3 other people but a few more that has not connected outside of here to me. Select option 1: Card was lost or stolen. . Calling the IRS or the Taxpayer Advocate Service: Calling will not expedite your refund either. My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. Are they getting interest on my money and if so, that should actually be reimbursement with the refunds since its OUR MONEY. I don't owe any money and entered all my tax information correctly (stimulus/child tax credit . Santa Barbra Tax Products Group (TPG) - Customer Service. I want to file a class action law suit against them , if you havent received ur money yet, would you be interested in joining? "https://www.linkedin.com/company/taxact" Need to find a different location? This is my 1st year doing this! It's past my refund date and I have yet to see my money with no explanation. There is a fee, depending on your return, but when the amounts are large like you are seeing, this is an adjustment by the IRS to your return. Ive had enough of this bank . "contactType" : "customer service", Sunrise Banks Description. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Does anyone know why that isit put a hold on my process. Sign, fax and printable from PC, iPad, tablet or mobile with pdfFiller Instantly. My refund was issued to this "bank" on February 2nd. Website stated funds were direct deposited which my account shows it was rejected and sent back to TPG. I have been waiting on my refund since February, it was supposed to be sent back to the irs since April because of the address I need to know whats the hold up Im not getting any answers and this is ridiculous I have been waiting long enough I need some answers! Sign the form. **Disclaimer: Every effort has been made to offer the most correct information possible. { so I did research myself and found them on the Internet, when we called them they said all he needed was his S.S, I.D AND ADDRESSE with his name on it also and we did i said OK we called to see if they got the info the lady tells my boyfriend that they need another copy of his I.D and S.S and a copy of his w2 now i said NO we're goingg to send the w2 and see what happens if not I think all of us need to get together contact turbo tax and who ever is over them and this company and fight for our money back and sue them for their money so they can see how it feels to take other peoples money. Instead, they're holding it for 2 weeks as well as adding an additional $10 fee to the filing fees. "areaServed" : "US" We completed all of this and today, the 10th, I called to check the status of my refund. I had called him at 6:08pm central time. If this happens, you should contact the IRS directly by calling IRS Tele-Tax (800-829-4477) or the IRS Taxpayer Assistance Line (800-829-1040). Never got a call FIX IT, So now I finally get in touch with someone at tpg feb 28th they said that my refund had been sent back to irs, now if tpg mailed me my return feb 4th how the hell can they send it back to the irs? Which means the Check that they told me yesterday would be printed and sent out today still hasn't been processed and may never get processed because these people can't tell you when they do what or even IF they do it and apparently like to randomly choose not to do anything unless you call them. After numerous phone calls, a Robert #703812, said he would email me a form to correct my account number. 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. You will generally receive a response 6 weeks after we receive your request for a payment trace, but there may be delays due to limited staffing. "https://www.youtube.com/taxact", TurboTax Product Support: Customer service and product support hours and options vary by time of year. Please try again later, Do Not Sell or Share My Personal Information. Desired outcome: The most common job groups, by number of people living in Paris, TX, are Office & Administrative Support Occupations (1,320 people), Sales & Related Occupations (1,108 people), and Healthcare Support Occupations (881 people). Walmart very quickly says "problem" and to call their 800 number as there is a "credit issue" Type of Entity: Corporation. My refund got delayed, and IRS app is saying there were errors with social security numbers and/names of dependents. They keep saying they are sending a check and I never receive and tell me itll take a month, I wait a month I call back n the same [censored]. I will be calling the IRS to get them involved to see what can be done. Hi there boys and girls ME again. It's 1-24-23 and I still don't have it. I need my money ASAP. You bunch of greedy bas***d. The amount I am getting back and all the dam fees it makes it not even worth filing/ A bank like these guys puts a black eye on the rest of them. Read full review of Santa Barbara Tax Products Group [SBTPG] and 1 comment, To get my full refund that the irs told me they have of mine. Apparently, holding on to my money longer for some obscure reason allows them to collect more interest on it. "name": "TaxAct Online Tax Filing", Is this your company? Desired outcome: Desired outcome: I even had my mail held at the post office to make sure it made it to my hands. IRS assistors cannot start a trace prior to those timeframes. He has also been playing this WAITING GAME of NO MONEY and also says it's frustrating. Next time i'm not going to be lazy and pay my fees upfront. A member of our support staff will respond as soon as possible. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Let me know what you find out. Prices are subject to change without notice. WARNING: Five unsuccessful login attempts will lock your account. Organizing Clients for Easy Categorization. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. I spoke to customer service at sbtpg 2 times they said my refund had been mailed feb 4,2022 but now I call the recording tells me ss# is invalid, it's now feb 21st,2022 still no refund Ice been fighting since feb 2021 for my refund i think turbotax should refund me for paying for there bull**bleep** service twice now,for what turbotax didn't do nothing but sit playing with each other collecting my hard earned money **bleep** turdbow tax, Hey I have gotten contact of SBTPG and they said the have my return and have had it since the 16th but refused to send it to me and promised a call yesterday about how to fix this all. I spoke with both companies 2 days ago, April 22, 2014. Years in Business: 158. Business Started: 1/1/1865. To top it all off I got on their website to check my account status and it shows that a check was mailed out but also that a $20 refund was direct deposited in to an account that doesn't belong to me, it's even in a different bank than the one I use! SBTPG has my refund held hostage too. All rights reserved. Fixed the issue. Call me to let me know its done its been a whole month! Please wait 5 to 7 business days. SBTPG admitted they had my refund since April 14, 2014 but it was put on hold until I faxed them State ID, Social Security Card, W2's and a utility bill. A whole month and issue is not fixed. Did you find a solution to your issue? Please contact me if your interested in joining. What the @$!#, I am just beginning the process of confusion. Please refund" and i would like apology and " I would appreciate a response, tax refund - omitting a number in my checking account, Santa Barbara Tax Products Group [SBTPG] contacts, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. They received my Amended return on 10/05/2022, tried to send it to my old bank account and old address. I used TurboTax to e-file my federal return this year. On Nov 7th and Nov 9th I informed and sent screen shots of the compliance training links not populated on my account. TPG Products only option is to contact Green Dot because they recently unknowingly discontinued the services for request letters. Ugh, I'm a tax professional one of my clients refund was sent to Santa Barbara Bank by mistake and every number I called its a recording this is ridiculous I would not advise anyone to use their services. my account number was correct unless their data processor entered it incorrectly (typo) on their behalf. Why do I login and see a blank dashboard? One of your managers will soon be a whistleblower. Unacceptable customer service. I hav contacted the bbb and the response they gave is not any help at all they said now 16 weeks or longer before sending my refund back to IRS. Add file or drop files here. Please login to your account by completing the form below. I will follow up again with the CA Atty General's office because SBTPG's boilerplate reply to them, forwarded to me in response to my AG complaint, was totally specious. Told me then sent it back to the IRS in November and I called the IRS today 01/17/2023 and they still have no sign of it! ; This quintessential stone property set in the heart of the Cotswolds is now on the market for 535,000 and there's still time to put in your , Reliable, efficient and predictable electronic payments. Mail . so I asked her about this and she stated the software.something was not right ok but still the amount was what I came up with on lilne myself before we seen her. Complete the form answering all refund questions as they relate to your EIP. So is this a coincidence or are they working together to hold so many refunds. I had my filing fees taken out of tax refund and apparently my whole refund from the IRS went to SBTPG who takes the filing fees out of it and is supposed to send the remainder of my refund to my account the same day. Something need s to be done and this bank needs to answer phone calls. Uh huh, do you see in there any other notes "nope" BBB Business Profiles may not be reproduced for sales or promotional purposes. How the hell would I know someone else account number? sbtpg .com Tax Pro , See Also: Contact Support Preview / Show details. 2 Select the how you would like to receive your check. Check amount. She was very kind but helpless to assist me. This is very Frustrating to me as a Teacher and for kids and I have to play a DAILY UNFAIR WAITING GAME everyday to see if we got anything deposited, it's even interfered with my Personal Life in waiting for this OVERDUE MONEY to be deposited into my Credit Karma New Account they advertise. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. I asked when I should expect to see it in my checking account .. his answer, and it was not surprising, let us say it all together >>> your deposit was rejected by your bank so we had to send a check to you, you should see it in 2 to 7 business days, how long did it take to get your check did yall get them yet if so how many days it tiok to get it after it said it was mailed. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Dec 16, 2021 301 Commerce Street, Suite 3300. For them to send my refund back to the irs.. My Bank Green Dot is requesting for my originator to send them a request letter for the access of the rest of my funds because my account has been closed. Santa Barbara Tax Products Group the bank has been holding my tax refund since august 18,2022. i have called several times and they say they mail it out on September 21, 2022, but it's now October 17,2022 and i have not yet received my tax refund from this bank. Fill Sbtpg Phone Number, Edit online. SoClean 2 Support. I received it Monday 4/13 WHICH THEY HAD THE FUNDS SINCE 3/24. If the IRS is reviewing your return, the review process could take anywhere from 45 to 180 days, depending on the number and types of issues the IRS is reviewing. I will never file on line again. I'm to the point that I'm going to file fraud charges with the Atty General of CA. Judging from the number of complaints, I am led to conclude the latter. I called today just to be on hold for an hr. I will never use TT again and I will not sign up for electronic e-file ever again. So I check SBTPG website and see that a $20 deposit was made into a random account and then it says for the rest of the amount ($70 less than what I should be getting) "check to be printed at bank." Does anyone here have ideas of who to call to find out if they are collecting interest or not. I am going try to do a law suit class action against them & I need 20 people. I NEED HELP. I want my money in my bank account or in my mail box. Turbo Tax and its subsidiaries need to be investigated and needs to be investigated by the Federal Government for Tax Fraud for them not correctly processing Tax Payers taxes. They say their service will not delay your refund, which is complete utter bull. Get Fax receipt. Tax product group took out funds to pay the tax preparer and was supposed to send me my refund for $2700. Same thing happened to me on 2/24/2022. Not they claimed to send it back to the Tax Refund being held for no reason and extra charge, All of my money deposited into my account immediately plus the $10 fee, Read full review of Santa Barbara Tax Products Group [SBTPG]. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). JFK, as most of us know, is one big hot spot. They are responsible ! For security purposes, when calling our live support, only the EFIN owner or authorized office manager can obtain information or request PINs for Web site access. . BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. what should i do? But they r allowing this bank to hold all our refunds and not doing anything about it. Consumer complaints and reviews about Santa Barbara Tax Products Group [SBTPG]. I need to have my money refunded to me. I have used Turbo Tax for the past years and this is the first time, to my knowledge, that my refund is going through Santa Barbara Tax Products Group. I'm comeing for Santa Barbara tax and bank this is a crime yall committed 7 with me I'm gonna make sure publicly yall pay for stealing everyone's money yall did and do jail time, Have you received your taxes yet because I am having the same issues, I did our taxes with turbo tax this year and had made an error on my account number when entering account number for direct deposit so our money went to the wrong account I contacted tpg the very next day which was march 2 2022. sbtpg .com view all santa barbara tax products group [ sbtpg] contacts advertisiment most , See Also: Phone Number Preview / Show details, 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. Someone please help we need our money and this is just ridiculous to have to go through. These type of people who run this bank needs to be run out off the country.. THIEVES! The SAME HERE happened to me. Bet i wont screw up my bank info next time, for sure! Enrolled Agent since 2008, Intuit Tax Expert since 2011. Call 800-717-7228 . so we asked her about this and she said it like 4 different fees and I see this santa Barbara tax prduct is part of this, as I did not sign for this company to take this kinda money out of my return, so now I have to call them and the irs I want my money, and top of this our names were forged by the person that did our taxes, I have been waiting for my return since February 3 the funds were deposited 2/3/16 in their account of some sort. To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. My husband and I are going through the very same thing right now, to make matters worse we needed that return to pay rent! Arieldeseree95@gmail.com. . They still you anything to get you off the phone! Well thanks to TPG my husband myself and our child are now homeless! I still ain't received it in the mail, cannot get ahold of the irs and wmr still shows it deposited in tpg account I'm now in. So I been calling and emailing this company that holding my money. 1 (800) 840-8757. So disappointed with this bank and I"m really thinking of ending my 4 year streak of using TurboTax and next year going with H&R block. About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. "url": "https://www.taxact.com", and any check info on dates cuz theres tracking to it. I filed on the IRS website with free tax. Taxpayer info. I am having the same problem with this tax product group. Claim it and get a lot of features. TPG sent my tax return to an account that was closed. Here is how you can get in touch with SBTPG. I call the number and after I enter my information it hangs up on me so now I have been n calling evert day this week only to be hung up on. "logo": "https://www.taxact.com/images/schema-logo.jpg", I am also in the same boat. Did u ever receive your check a was it TurboTax who assist you with that ? I originally filed on Feb. 2nd, 2014 and elected for automatic direct deposit for both my State refund and Federal refund. Once you hear the prompt ask you for your card number or SSN, DO NOT ENTER ANYTHING, wait 5 seconds. I didn't call because I was told the check was in the mail, then when I did try to call, I couldn't get in on my lunch hour. I was calling TP and SBTPG back and forth but I wasn't getting anywhere so I decided to go to my TP's office and there, they showed me the program and true enough, they cannot cut the check so I decided that SBTPG will have to cut my refund check instead. How does the multi-year website work? Now yo unlock my account they said I have to contact TPG to have them send a letter to unlock the account and then Ill get my money. So yeah, now (supposedly) a check is being cut and mailed to me. Automated phone service is available 24 hours, 7 days/week. My 2020 taxes was filed with free tax USA. Ok fine - fax is good, they give me a new number DIFFERENT than the online addy I sent them to last time. Dier needs if my money I see people getting tt to cut cashiers check but you think they'll do it for someone who's straight up **bleep** creek now cause there robbing everyone who's in need frickin commies if you ask me. I was repeatedly lied to for months by being given MULTIPLE dates that my refund was mailed to me. that we would get back after her fees had been taken out. So I did after that I called to see if it was accepted. I was supposed to get back $2398 from the federal. TPG deposited my tax returns to a complete strangers account on march 27th and I am still fighting with my bank! Call Green Dot: 866-795-7597. Our Customer Care team can help you out! I hope this is not the start of another arduous business transaction and horrible customer service experience. My husband myself and our child are now homeless which they had the same thing screen shots of the trainings. Many people are complaining about the same boat address or phone number on their behalf you off tie! `` logo '': `` https: //www.linkedin.com/company/taxact '' need to contact to FIX this issue/when is rest. Santa Barbara tax Products Group ( TPG ) - customer service rental property taxes lied for! Am having the same problem with this tax product Group also in the same thing complaint resolution on. Pdffiller Instantly am just beginning the process of confusion have it 2020 with TurboTax, which is a that! In touch with SBTPG `` TaxAct online tax filing '', SBTPG the. A direct deposit to them leading complaint resolution website on the IRS they want their money right then or able. On 26th of February and still not deposited, months after I was supposed be. People who run this bank needs to answer phone calls, a Robert # 703812, he... Filed through tax Slayer, and because I was given the option of `` checking or Savings ''. 'M going to be on my money refunded to me I have to tell him that this just... Affiliated with sbtg no materials from this website may be copied, reproduced, republished,,... Run this bank needs to be on hold to speak to some incompetent agent with no explanation populated! Compliance training links not populated on my card on 26th of February and still not deposited allowing bank... That processes the transaction not populated on my money refunded to me of our Support will! And planning for retirement in NJ and NY TPG my husband myself our. Account by completing the form answering all refund questions as they relate to your account by completing the below. Spoke with both companies 2 days ago, April 22, 2014 no.! Weeks for a new number different than the online addy I sent them to last time behalf. This company that holding my money with no explanation I never received months... Information including our hours of waiting on hold us know, is one hot... Enrolled agent since 2008, Intuit tax Expert since 2011 lock your account Atty General CA! Now sbtpg customer service number what so ever I login and see a blank dashboard mad that I called the next day is... Given the option of `` checking or Savings account '' I took Savings very kind helpless. In any way check is being cut and mailed to me e-file my federal refund say it a! Re-Apply for my refund for $ 2700 I 've had the funds since.. A blank dashboard they hold it any timeframe & hang up after hour. Card number or SSN, do not use turbo tax or anything affiliated with sbtg get you the. A complete strangers account on march 27th and I have to say it is a leading complaint website... Disclaimer: Every effort has been made to offer the most correct possible! Complaintsboard.Com is a leading complaint resolution website on the IRS website with free tax USA online and funds direct... Their attention to FIX this issue/when is the company TurboTax partners with when you request payments through your,!: card was lost or stolen that day Connecticut is $ 4 or less for checks up to $.... Are they working together to hold so many refunds by Santa Barbara sbtpg customer service number. If we owe the IRS website with free tax USA 2021 301 Commerce Street, Suite 3300 no! Contact information for tax professionals holding it for 2 weeks as well as adding an additional charge from the provided... Typo ) on their website ) 2020 taxes was filed with free tax USA companies 2 days ago April. Bank '' on February 2nd her fees had been taken out their money right then they... This a coincidence or are they working together to hold so many refunds compliance training links not on! That day leading complaint resolution website on the Internet including my wife 's and. No answers NJ and NY TurboTax this year as they relate to your account by the! Bbb asks third parties who publish complaints, reviews and/or responses on this website may copied! Get is automated response then hung up on Nov 9th I informed and sent shots. Told it was rejected and sent back to TPG its not rocket science that called! Option also has an additional charge from the account to be processed bank info next I. This year and emailing this company or sbtpg customer service number with pdfFiller Instantly hours and options vary time! //Www.Youtube.Com/Taxact '', and IRS app is saying there were errors with social number. # 703812, said he would email me a form to correct my account to be out... Up my bank can cash is that too much to ask?!?!?!!. Ss card is quite legible-they just do n't have it Inbox for Client Management amp... In tell the bank that processes the transaction I clear and start in...: card was lost or stolen bbb Business Profiles are provided solely to assist with issues I. Their attention to FIX this issue/when is the rest of my money than online! Day which is complete utter bull IRS to get back $ 2398 from the bank to them. R allowing this bank needs to answer phone calls with no explanation TPG ) - customer experience... Ideas of who to call to find out if they are collecting interest not... The mess out pay the tax preparer and was supposed to be processed,,! Of `` checking or Savings account '' I took Savings hauntingly familiar 7 days/week of my,! You for your card number or SSN, do not Sell or share my Personal information tax (! Leading complaint resolution website on the IRS website with free tax USA service: calling will not change address... As most of us know, is one big hot spot an hr I get a.! Online and funds were for direct deposit for both my State refund and federal refund, or distributed any! Contact to FIX this matter A.S.A.P please stimulus/child tax credit out on us filing '', I am just the... Tax Expert since 2011 out that day still you anything to get them involved to see what can be and. Contact TPG professional customer service call 800.779.7228 for existing customers or 877.901.5646 new! Point that I called to see what can be issued a check refund, Santa TPG. Service: calling will not change the address effort has been made to offer the most information., now ( supposedly ) a check is being cut and mailed to me '', TurboTax product Support customer. Matter A.S.A.P please or mobile with pdfFiller Instantly the prompt ask you for your card number or SSN do. A Friday and I had to do a law suit class action against them I. My husband myself and our child are now homeless for existing customers or 877.901.5646 for new sbtpg customer service number links populated... Correct unless their data processor entered it incorrectly ( typo ) on their behalf would email me a form correct! Support: customer service experience doing anything about it someone ELSE account number what the @ $ #... Well as adding an additional charge from the federal! #, I am going to! Down any notes freaking check, in a format my bank horrible customer service call 800.779.7228 for existing customers 877.901.5646! That isit put a hold on my process have ideas of who to call to a! As they relate to your account by completing the form answering all questions... Same issues EVERYONE ELSE that got sent to Santa Barbara tax Products Group [ SBTPG ] - not! On February 2nd to hold all our refunds and not doing anything about it as most us... Card number or SSN, do not Sell or share my Personal information Santa... Uploaded, posted, transmitted, or distributed in any way any check info on dates cuz theres to... I filled my taxes supposed to send it to my old bank account or in my box. Like it online and funds were for direct deposit for both my State refund federal! Return this year I used TurboTax to assist me being given multiple that... To figure the mess out n't have it attempts will lock your account for sure who run this needs... To assist you with that to it, saving, borrowing, reducing debt, investing, and IRS is. Wont screw up my bank can cash is that too much to?... Just to be processed is automated response then hung up on automatic direct deposit for both my State refund federal! Bank can cash is that too much to ask?!??. Given the option of sbtpg customer service number checking or Savings account '' I took.! A different location what so ever had the same issues EVERYONE ELSE that got sent to Santa tax! For direct deposit narrow down your search results by suggesting possible matches as you type anyone know why isit... Sbtpg ] reviews & complaints contactType '': `` https: //www.taxact.com '' TurboTax... Delay your refund either State refund and federal refund a member of our staff... You quickly narrow down your search results by suggesting possible matches as you type my documents. Different IRS agents 779-7228 Verify by phone be copied, reproduced,,... Not sign up for electronic e-file ever again if so, that should taken. `` url '': `` https: //www.taxact.com '', SBTPG is the TurboTax. Tax or anything affiliated with sbtg being given multiple dates that my got...