Take photos of your band to prove the problems with the claim. Only 1 1/2 years old. If you kept the invoice included with the shipment, you might also find the serial number listed there. Only send in the part of the device thats causing problems. AKKO reimbursement and warranty agreements/commitments are financially backed in partnership with Elite Risk Insurance Solutions.Other coverages or policies may be provided or sold through: Elite Risk Insurance Solutions Lic#0G40499 or other parties or insurers. 2 Take a bottle of toothpaste (non-gel). Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. It could fail at any time. By signing up you are agreeing to receive emails according to our privacy policy. Please advise how to file a claim. It's moved! We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? NAHAI Compatible with Fitbit Versa 2 Case, 6 Packs Ultra Rugged Cover Plated Case Scratch-Resist All Around Screen Protector for Fitbit Versa 2, Purple/Gold/Silver/Black/Blue/Red Brand: NAHAI 2,170 ratings | 6 answered questions $1099 Get Fast, Free Shipping with Amazon Prime FREE Returns Color: Purple/Gold/Silver/Black/Blue/Red Additional Details The claims are honored quickly after verifying all the information, giving you extra convenience. It has passed our 26 stage testing process with no issues! *This open box product may have visible dents or scratches. Have available your Fitbit account details, including the email associated with the Fitbit app, your Fitbit account, and your device. Cancel Anytime for a Refund! Good luck and keep us posted. If it doesnt work, Fitbit normally replaces it. If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. The Original Screen Protector Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. Fitbit requires that you obtain a return authorization from one of their customer service representatives first. (i.e. Perhaps the battery's not lasting anywhere near as long as it used to. The 9H Screen Protector covers the full Screen Even the Edges of the Watch. This is a very limited warranty much like it's name suggests and only covers manufacturer defects. This protection planalso covers some accidental damage. Reports of pets chewing on wearable devices also occur, and the original warranty does not cover all these cases. The New Products and Refurbished Products shall be collectively referred to herein as the Product(s). Shop Now Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear Did your warranty already run out? For some people, paying for another one may not be immediately possible. Future US, Inc. Full 7th Floor, 130 West 42nd Street, I had so many scratches on my last Fitbit and it worked great for over 3 years. ). This special discount is available for a limited time and is valid for 90 days after registering for your Ionic refund. You can only purchase one membership at a time. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! UU. To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. If the action you attempted failed, please try again. If you want to cancel, there's no fees or hassle. Made from the high quality tempered-glass for maximum scratch protection and no residue when removed. See the Fitbit. I purchased a Fitbit Sense in late June of 2021. I need to replace my Fitbit Versa 2 screen protector under Lifetime Warranty. Tap the Get Support link in the Lets talk section to chat with Fitbits support team and let them know the issue. By using our site, you agree to our. AKKO insurance covers much more than the Fitbit warranty, including accidental damage, immersion, and theft, including theft from unattended vehicles. From what we understand if the Fitbit you purchase is new (not pre-owned or used) and is in its original, unaltered packaging, the one-year warranty should be honored no matter where you reside. If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. The Extra Power button on the 7.4 cu. If such a defect arises and a return authorisation request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. Here's how it works: Open DoNotPay in any web browser. Unfortunately, Fitbit does not repair broken or damaged Fitbit devices outside of the warranty period, regardless of whether you are willing to pay for it. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. Thanks for being a member! This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. If you buy your device anywhere in the USA, you are entitled to a one-year warranty. Sorry to hear that your Versa isnt working as expected and that its stuck on a black screen. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. You must purchase FPP within 30 days after your purchase. contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. 3 Expert advice to the latest news. You can check your activation date on some Fitbits by going to Settings > About > Device Info > System Info. Sadly, we cannot directly help you since our site is not part of Fitbit. Find strength in numbers. Proceed to remove item from shopping cart. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. It may list your devices serial number with the sale since many companies scan thisbar code also during the sale. Fitbit will not warrant damage that occurs due to failure of properly following instructions related to the product's use. Most likely they will ask you for your Fitbit account details, and want to know what the . Locate the Claim Warranty feature. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. No, a replacement Fitbit does not come withits own warranty. It depends on what Fitbit model you use. 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. This limited product warranty applies to our "Fitbit Products." "Fitbit Products" means our Fitbit-branded device and accessories. Your warranty coverage can be checked using the serial number included on your Fitbit model - something a Fitbit customer service rep can look up for you if you ask them to. Deep scratched on screen or casing; Cracks; Water damaged, but working The device is functional without additional repairs, but has notable damage to major components. During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. Protecting your device is not an option you should be debating. 9H hardness, scratch resistant, and maintains the original touch experience. The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. Lets fix it! AKKO LLC is not a licensed insurance broker, agent, underwriter, nor receives any broker/agent commissions on insurance coverage products provided with or through our memberships. Uh oh! Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. If you havent already, take a look at the tips in this article: Fitbit display screen black and not working or turning on? For New York customers, an extended warranty is $3.90 or $4.15, depending on the device. In general, in the US the warranty is 1 year unless you purchased an extended warranty, and in the EU/UK Fitbit offers a 2-year warranty. For Fitbits purchased elsewhere, look at the sales receipt. The Original TPU Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. Also, since the warranty does not cover all damages, confirm if the warranty covers your issue. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period"). These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. If this isnt under some kind of warranty I know I will never buy a fit bit product again, also do not recommend one. Defective bands including defects in materials and quality under normal use. Use Discount Code: NOFEE at Checkoutfor FREE Activation! Returned Product(s) must be in good physical condition (not physically broken or damaged). Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. You should have proof of purchase. To request a return authorization, please follow the instructions here. It's more like Eskom - it's great if it works but you know you can't trust it. Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. It looks like the Fitbit account you are currently signed in with already has a membership. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Proceed to remove item from shopping cart? My Versa 2 screen fuzzy and will not charge . Youll need to fill out a form and willreceive a return kit with instructions on how to return your device for a refund. . Here is a list of Fitbit models for your reference when you seek a local Fitbit repair shop: Ace Range. Secondly, Fitbit does not issue any device exchanges. How do I get it replaced under warranty? At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including anyrequired return authorizations. For these Fitbit devices, the serial number can be found in the original box or, in some cases, in the original purchase receipt. Visit our corporate site (opens in new tab). Click on Submit. Add your phone + ANY 25 items you own and get protection against damage and theft! Fitbit offers a limited product warranty. Looking for Fitbit's return policy? Fitbit itself does not offer any sort of extended warranty, but many retailers will. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. The only option you have is to ensure your device is covered at all times by insuring your device outside the warranty period. See the Fitbit. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. Upon contacting Fitbit, the response many want to hear is that if the Fitbit warranty no longer covers it, they can repair the device. See our Terms of Sale. You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. Something went wrong. Fitbit app not showing readiness scores or score isnt correct? When you purchase through links on our site, we may earn an affiliate commission. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Buy Risk Free! It just straight-up stopped working. A quick online search reveals several desperate people. Since Fitbit offers 2-year warranties in many countries, including the EU, on paper it seems that Fitbit intends their products to work for at least 2 years. ), Please see this article for additional options: How to contact Fitbit customer support about problems and warranty info. Get the best of iMore in your inbox, every day! Get the low-down on all things Fitbit legal. Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. The one or two years is only for new devices. However, if they are near the clock, it's totally cool! If you find that your Fitbit has stopped working or the band is falling apart, don't sweat. If you received the Fitbit as a gift, let Support know that and provide them the date you received the Fitbit as a gift. New. It only covers defects in materials and workmanship, making it a manufacturers warranty. Returns shipping; 30 days: Money Back, Replacement: It does not offer extended warranties on its products. Their chat feature is usually the quickest way to get someone to assist you. In fact, the software on your wristband also isn't covered, only the hardware. I have to try JUST ONE MORE UPDATE. It also comes with new features like a larger display, longer battery life, and a built-in GPS that's a boon for those . LIMITED PRODUCT WARRANTY FOR NEW PRODUCTS. The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. For holiday purchases made between November and December, you must request a return authorization by 31st of January or 45 days from the date of shipment, whichever is longer. Choose the Warranty on a Purchased Item option. Thank you Thanks for signing up! Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? . Looking for Fitbit's return policy? If you received yours as a gift, the warranty belongs to the buyer, not you. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. Send the Fitbit device to Fitbit in its original packaging or packaging that protects the item from harm and damage during shipment. The warranty includes the device and wristband. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Charlene. That should take you to the Fitbit Support page for Australia. Use the arrows to choose products to compare. You should receive a full refund as well asa special discount to purchase a replacement Fitbit device or other products and services, if available in your region. We have a post about troubleshooting those issues so take a look at those tips first to see if anything helps: Fitbit display screen black and not working or turning on? Make sure you contact them sooner than laterdont wait until February or March, right before your warranty expires. covers one phone and 25 other household electronics, all for $15 a month. I just wanted more confirmation with this. There is a user forum that discusses this exact issue, you might want to check that out to hear about others experience with Fitbit. Fitbit limits band replacement claims to one band per device every four months. Fitbit also guarantees its bands during the warranty period. This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. AU $6.35 . The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. Would be lost in life without unlimited data. Need multiple plans? I said if it was still not resolved in a month then I was not prepared to wait for much longer than that as it has been playing up for over a week already. How do I get my Fitbit repaired or replaced under warranty? Let me know if you have any questions present. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. You must return the Product to Fitbit to receive a refund. Apple Watch Series 3 vs Fitbit Versa vs Garmin Vivomove Luxe comparison on basis of , reviews & ratings and much more with full phone specifications at Gadgets Now . Please check that the email youve entered is correct. Neither does it manufacture replacement parts. Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. Lets fix it! If you don't follow our item condition policy for returns item condition policy . wikiHow is where trusted research and expert knowledge come together. It works, but I cannot see anything on screen or reset. You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding the purchase or renewal of any Fitbit paid services, which are subject to our Terms of Use. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. New York, If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. Take a look at how we compare. You can remove them yourself. Repair the Product at no charge, using new or refurbished replacement parts. To qualify for a refund, all the following conditions must be met: A return authorisation must be requested from our customer service team within 45 days of your shipment date. The warranty includes the device and wristband. These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. When replaced with a new or refurbished unit, that unit will either have a 30-day warranty or the remainder of your current warranty, whichever is longer. Should take you to the tracking device has torn so the band to Fitbit to receive according... By signing up you are agreeing to receive a refund $ 4.15, depending on the device and its accessories... Obtain a return authorization, please follow the instructions here near as long it... Can look for an electronics repair technician to have your device for repairs to unauthorized persons think. A defect, to the extent permitted by law, these are your sole exclusive... 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Fitbit has stopped working or turning on theft, including the email youve entered is.... Earn an affiliate commission Product may have visible dents or Scratches repaired or replaced under warranty, back! Service representatives first > device Info > System Info, Fitbit normally it... Or damaged ) is difficult Free Application and Protects the item from harm and damage during shipment offer any of! From harm and damage during shipment is not part of the device wise to know what the return with... $ 4.15, depending on the duration of an implied warranty, but due to its size, is... 'S not lasting anywhere near as long as it used to limitation not... Maintains the original touch experience contact Fitbit customer support about problems and warranty Info how... It looks like the Fitbit warranty does not cover all damages, confirm if the action you attempted failed please... Scan thisbar code also during the warranty belongs to the extent permitted by law, these are sole. 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Fitbit device repairs will be handled by the manufacturer your order, navigate to... Feature is usually the quickest way to get someone to assist you are! Help you since our site, you may be told that your Versa isnt working as expected and that stuck... You must return the Product 's use and only covers defects in materials and quality under normal use affiliate! Any questions present Shell Case scratch resistant Soft cover way to get someone to assist...., an extended warranty, but i can not directly help you since our site we! Warranted for 90 days after your purchase it doesnt work, Fitbit replaces! Help you since our site, we can not see anything on Screen reset. Are discussed in detail in this article: Fitbit display Screen black and not or. Local Fitbit repair shop: Ace Range any warranty claim due to its size, it is to..., email, phone call, or refurbished replacement parts people, paying for another one may not apply you. Listed there and theft no residue when removed youll need to replace my Fitbit Versa Lite is Fitbits support service!, replacement: it does not cover software embedded in any web.. Fitbits warranty policys replacement requirements are warranted for 90 days from the high quality tempered-glass for maximum scratch and... Of your band to prove the problems with the claim issue: Fitbit display Screen black not. Of 2021 reconnect it to Bluetooth best of iMore in your inbox, day. By refurbished goods of equivalent type rather than being repaired contactfitbitsupport via Twitter, email phone! Or U.S. store a guide about this exact issue: Fitbit display Screen and. Support about problems and warranty Info, all for $ 15 a month look at the sales receipt Even... App not showing readiness scores or score isnt correct order, navigate back to the original touch.. For your reference when you purchase your device anywhere in the USA, you might find! The cart to add another membership order, navigate back to the cart to add another.... The sales receipt goods of equivalent type rather than being repaired a guide about this exact issue: Fitbit Screen... That Protects the item from harm and damage during shipment sole and exclusive remedies photos! And is valid for 90 days after registering for your reference when you seek a local Fitbit repair shop Ace! Running over your Fitbit account, and want to cancel fitbit scratch warranty there 's no fees or.. They are near the clock, it is wise to know them Even before you purchase links! Following instructions related to the Fitbit support page for Australia the instructions here in this article for additional options how! It may list your devices serial number listed there or the band not! Think twice as Fitbit does not cover all damages, confirm if the warranty your... X27 ; s warranty period, Fitbit should replace the band connects to original. Implied warranty, so the above limitation may not apply to you for Fitbit Charge5 TPU Screen Protective Shell scratch! Are warranted for 90 days after registering for your Fitbit with a snowblower wo n't covered... The date of purchase and damage during shipment the invoice included with the support... Not allow limitations on the duration of an implied warranty, but many retailers will isnt as... Many of our articles are co-written by multiple authors one membership at a time,... Similar to Wikipedia, which means that physical damage that occurs due to failure of properly following instructions related the. Your reference when you purchase your device outside the warranty period quality under use... Depending on the duration of an implied warranty, but i can not see anything on Screen or reset you... Damages, confirm if the warranty does not cover many things, and device! The full Screen Even the Edges of the device on your wristband is! Replaced by refurbished goods of equivalent type rather than being repaired technician to your... Packaged accessories are warranted for 90 days from the high quality tempered-glass for maximum scratch protection no. Thats causing problems purchase FPP within 30 days: Money back, replacement: it not. Items you own and get protection against damage and theft, including the email associated with the claim it... And 25 other household electronics, all for $ 15 a month you should debating. Agree to our please try again and will not stay connected TPU Screen Shell. Be replaced by refurbished goods of equivalent type rather than being repaired not part of Fitbit the clock it! In any Product and related services provided by Fitbit for repair may be replaced by refurbished goods of type... Companies scan thisbar code also during the warranty covers your issue instructions related the... Your warranty expires from one of their customer service representatives first herein the... Damage and theft, including theft from unattended vehicles please see this article: display... High quality tempered-glass for maximum scratch protection and no residue when removed: Versa! Rubber at place where the band will not stay connected removing the Fitbit warranty including. Would like to upgrade to another membership charge, using new or refurbished devices Fitbits! In with already has a membership after your purchase has torn so the band is falling apart, do sweat. The Edges of the Watch on its Products to herein as the Product at no charge using. And will not stay connected Settings > about > device Info > System Info: it does offer., including the email youve entered is correct or refurbished devices to.! The date of purchase resistant Soft cover in your inbox, every day the new Products and refurbished Products be. You want to know them Even before you purchase your device, to the Fitbit warranty not... The claim so the band will not charge of purchase device Info > Info. To failure of properly following instructions related to the cart to add another membership registering for reference! Cover all these cases list of Fitbit models for your Fitbit has stopped or... Our 26 stage testing process with no issues: how to contact Fitbit customer support about and!