Surely this a breach of consumer law, to not offer an easily contactable complains section. Coles has over 100,000 employees and, together with rivalWoolworths, accounts for more than 80 per cent of the Australian market. Although I do wish I could use the FlyBuys app for payment instead of having to bring my physical FlyBuys card. I was duped into one of Coles so called rewards offering whereby you had to spend at least 160 per week for 4 week to qualify for a 50 dollar voucher. If I could give no stars I would. Phone calls never answered, or if they do, its 40 minutes later then they hang up on you.I've been trying to update my mobile number for 2 months now, I've gotten NOWHERE. It is wrong to encourage people to shop in store if they don't have to or feel vulnerable.. Another Coles receipt shows the 'apology' discount. . Can we still allocate money for the bonus buys as anticipated? Coles customers have been urged to check their receipts after the supermarket issued apology discounts to selected shoppers. Suncorp will charge a one-off fee of 3.50% for any cash advances made with this card. Coles and Woolworths have made an offer to REDcycle to take control of its stockpiled soft plastic and provide safe storage of the material while recycling Ive scanned my flybuys card instead of my husband and told the store if I can just return all the things Ive bought then re-scan so I can scan the flybuys card of my hubby where we have the $50 off when you spend $80 or more for each week until 4 weeks. Under APP 1.5, an APP entity is generally expected to make its privacy policy available by publishing it on its website. She claimed we lose the points because we didn't activate in time so I guess the answer it to throw out their system and simply activate every offer that comes through or better still, and probably my solution, just shop at woolies, a far simpler program there, just shop and every 2000 points they credit you $10, simple, easy, Coles take note and good buy. flybuys could consider including further information, in broad terms, around the measures it has in place to protect the security of personal information. Honestly can't say anything good about FlyBuys. I've verified all my details and they just stop replying. A lot better rewards compared to Woolworths.Woolworths rewards gave me only $10 for the whole of last years. Anyone can write a Trustpilot review. Im now going to just shop at woolies or Aldi! with NSW today locking greater Sydney down until the end of September. Appalling customer service. Australian Privacy Principles assessment Section 33C(1)(a) Privacy Act 1988, Assessment undertaken: November 2015Draft report issued: June 2016Final report issued: July 2016. Coles has been working very hard to improve the shop, @LachyCowden Hi, thanks for getting in touch. Coles Liquor general manager of customer loyalty Mia Lloyd said with more than a third of Australians hoping to save . Dan Murphys is working with Eagle Eye towards making personalised offers to My Dans members in real-time, through the app and through push notifications, when they are stocking up in-store for parties, buying gifts or browsing for a bottle of wine for dinner. In these circumstances, the OAIC considers that flybuys is meeting the requirements of APP 3.6. flybuys could consider further measures to ensure the secondary cardholders active participation in the sign up process. A single touch is enough to brew a good cup of coffee. Loyalty programs aim to encourage regular customer spending by rewarding individuals for purchasing from a particular company or group of companies. I'll do all my shopping elsewhere. flybuys privacy policy states that Using personal information, we endeavour to improve our understanding of your interests, suitability, and behaviour in relation to products, services, and offers The privacy policy also specifically states that flybuys may provide marketing communications and targeted advertising which may relate to products and services of interest to the individual. But my rating is 0 stars or less. The supermarket giant is offering customers free plastic reuseable picnicware, which can be redeemed through collecting Flybuys credits. All of these emails were to no avail with solutions. Utterly worthless loyalty program. I've missed out on many Flybuys points because I used my wife's card instead of my own. Victoria Told 1st in queue!!!! Is Flybuys going to honour the every touch on you always did when you shopped in store or online? Masterchef Pots and Pans I have been trying to redeem my flybuys dollars on the flybuys website for 3 weeks unsuccessfully! Activation There may be a delay with the Gift Card activating in the system once loaded. Apparently want you forgot to claim it. If you were instead to use the $50 off your shop on that $60 spend, you would only earn points from the shop after all discounts. Obviously they do not want you to redeem your points. or is that the purpose behind not resolving the simple request/issue, the points go elsewhere due to lack of their action to resolve the issue, this results in points remaining with Flybuys? Please do not post any personal information relating to yourself, or employees of Coles Supermarkets as these comments will not be approved. Australia Have always easily redeemed rewards using android device. It's beyond a joke. Unsure whether your wages have kept pace with the industry? I found the section for 4c/points but no toggle option for digital coupons? Fair enough. The challenge for bricks and mortar retailers is that they do not have one-to-one relationships with customers who may be spending thousands of dollars a year in their stores, said Jonathan Reeve, vice president Asia Pacific of digital marketing and loyalty platform Eagle Eye. I could not praise the customer service highly enough, also a special mention to Susan you are both a credit to your team. In her post, she said many others Coles customers had also received cash off their grocery bill - and urged others to check their dockets. Coles Rewards Mastercard is a fast way to collect Flybuys points. Flybuys is shifting fuel dockets to its app nationwide, so you won't leave home without them again. You're using a browser without a feature called JavaScript, which we use a lot. Why the hell have an app NO-ONE can use? Marketing to members is done through a number of personalised channels, which include emails, website, direct mail, flybuys statements and docket deals. It may be tempting to take the four cents off deal, particularly as fuel prices are quite high. 12 emails later and I was no further advanced. Assessors did not identify any particular risks regarding the requirements of APP 1.2 and has not made any recommendations in relation to this aspect of the assessment. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you. The range of picnicware is also available to purchase from Coles stores, while stocks last, starting from $10 for the set of two 10cm dipping bowls. I do want to speak to someone at flybuys to resolve this issue but I can't find a customer service phone number! I was having trouble redeeming my flybuys points to dollars online, so I rang them and a lovely man Kareem had me all sorted within 5mins. Assessors also note Coles efforts to be proactive and to anticipate future challenges as demonstrated by the conduct of a simulation data breach exercise to ensure staff readiness in the event of a data breach and to test that its data breach response procedure was effective. Your loss Coles. The secondary cardholder will then receive an email from flybuys containing an activation link and links to the privacy policy and terms and conditions. The policy also identifies the countries in which the recipients of data may be located overseas. I did just that and nothing happened. Read more on our analysis of which fuel partnership offers the most points . Step 4: If problem still persists, it could be DNS fault. Start collecting today. I am thinking of trying to cancel my account and avoid companies that offer flybuys points just in case. As long as the digital docket isnt activated, youll continue to get printed dockets on the bottom of your Coles receipts. I rang the number and the call was answered by a lady name Maryella as I was explaining why I was calling She HUNG UP ON ME. Just hangs for ages under a 'Device Fingerprint' page label before informing something went wrong and suggesting another try. Saving up those Flybuys points and later transferring them to Velocity Points is a great way to get flight rewards sooner. Reported anonymously by Flybuys employees. While most listed retailers have made huge strides developing their e-commerce capabilities, in-store shopping still accounts for the bulk of their sales more than 92 per cent at Coles supermarkets, 90 per cent at Woolworths supermarkets, 92 per cent across Wesfarmers retail businesses, almost 86 per cent at JB Hi-Fi and 83 per cent of revenues at Super Retail Group. All I wanted was to change my email address so as I might access my account. Why Aussies could be forced to sell their homes, Lavrov to tell G20 world is on brink of disaster and rip into US at Delhi gathering, Shock move by Palace to change Camilla's title after coronation, Woman filmed calling police on Black men for shovelling snow outside her house, Matty Johns names Craig Bellamy's successor as Melbourne Storm coach. Phone*. At the individual level, they keep a record of the campaigns that have been sent to each customer to avoid repetition or duplication. Pay with a points-earning card flybuys could consider improving the navigability of its privacy policy by using a layered approach to assist an individuals understanding of the information in the policy. [2] Office of the Australian Information Commissioner (OAIC), Big data and privacy: a regulators perspective, viewed 26 November 2015, OAIC website . Big data analytics involves amassing, aggregating and analysing large amounts of data. Jenna follows a mostly pescatarian diet. Earning frequent flyer points at fuel outlets: which deal is the best? Membership is free - all you need to do to apply is register your details online. Speaking of points, the frequent flyer earning rates on these Coles Rewards cards aren't to be sniffed at, delivering a comparable number of frequent flyer points per dollar spent than many higher-priced Visa and Mastercard products issued by the major banks. Generally, the OAIC considers that APP privacy policies should not be used as a substitute for the notice requirements under APP 5. Wesfarmers and Coles have restructured the board of their flybuys joint venture just as the Perth-based conglomerate sells down its stake in the supermarket retailer to under 10 per cent, but the loyalty program remains a crucial source of data and customer insight for both companies. Data is used primarily to conduct targeted marketing campaigns. In November, Coles introduced Flybuys Member Prices for customers shopping in stores and online. However, for the reasons outlined above, assessors consider that flybuys current notification practices appear reasonable in the circumstances. This team do not assist other than back and forth emails with no resolution, I have even had the experience of being informed previously that it was resolved, when it had not been.My question is, if I cannot access my account then who will benefit from my points?????? She'd make a good politician, never listens to the question, just talks about what she wants to talk about. Assessors made the following observations about flybuys data analytic activities: Assessors note that flybuys conducts its data analytic activities with de-identified information, and that access to flybuys data is segregated amongst the various areas within the flybuys division. Customers who swiped their Flybuys cards received instant discounts ranging from $1 to $10 at the checkout on a range of selected products such as minced meat, bread, cheese and yoghurt. A study by First Point Research and Consulting found that 88% of Australian consumers over the age of 16 are members of a loyalty program.[1]. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2022. If youd like to view this content, please adjust your Cookie Settings. We know that our team and customers are very excited about the launch of Prime, @tassiedad thanks for reaching out. I've tried to log in since (4-5 times) and still not updated. He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. ), certain Wesfarmers brands (Kmart, Target, Bunnings Warehouse, Officeworks, catch.com.au, Kleenheat, etc. Be warned it's a con! This comment was posted by a verified customer. In November, Coles introduced Flybuys Member Prices for customers shopping in stores and online. what do flybuys mean by device fingerprint when trying to sign in, Probably means use your fingerprint to log in. Flybuys - Points not given even after writing emails with proof that I activate the bonus points and purchased in the right time frame. The new platform, which launched in September, enables customers to track their points earning and redeeming as it happens, rather than waiting hours or days. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Whether intentionally or unintentionally, the two rewards programs from Australia's main supermarkets are fundamentally the same: once you earn 2,000 points, you can get $10 off your next shop. The individual must click on the activation link to verify their email address to receive electronic direct mail. All product and company names are trademarks or registered trademarks of their respective holders. Contacted again, for the 3rd time 15 days ago, haven't heard from them in 9 days yet their site has the audacity to say they reply in 2 BD. I managed to add items to my basket. 40% of the time I estimate. Flybuys is an Australian customer loyalty program equally owned by the Coles Group and Wesfarmers through joint venture Loyalty Pacific. A Flybuys spokesperson confirmed with Yahoo News Australia that customers can indeed do this. In particular, assessors noted the creation of the Privacy Council, which performs a number of key governance functions to ensure Coles and flybuys is meeting its obligations under APP 1.2. In Australia, only Qantas is worse. All times AEST. I will be taking this matter up with Fair Trading. Taking to Facebook one infuriated customer questioned why the promotion hasnt been moved online, given the currently escalating Covid-19 situation throughout Australia, particularly in NSW and Victoria. The secondary cardholder also receives an activation email, alerting the individual to the fact that they have been registered as a flybuys member and providing links to flybuys privacy policy and terms and conditions. Safety starts with understanding how developers collect and share your data. Not so, apparently. For shopping online Call 1800 455 400 Text 0429 989 656 Use our online enquiry form (we'll respond within 24 hours) Our online Customer Care team is available Monday to Friday 6am to 1am, Saturday and Sunday 7am to 10pm. No credit card required. The primary applicant (or primary cardholder when the registration is complete) has the ability to provide the secondary cardholders name, date of birth, gender and email address. one credit when scanning their flybuys card. I asked to use other details previously supplied to Flybuys as proof of my ID but they were not interested. I have over $80 worth of flybuys that I could not cash in due to an 'older version' of the flybuys card. We take our environmental and social responsibility seriously, and we're, @Mik1964Il that customers buy the most at Coles. I wouldnt even call it customer service. Your email address will not be published. Temporarily disable your anti-virus or firewall running in background. Unable to login to my account from the web. To become a member of Flybuys, you must be aged 16 years or over and have a current Australian residential address. APP 5 requires an APP entity that collects personal information about an individual to take reasonable steps either to notify the individual of certain matters (listed in APP 5.2) or to ensure the individual is aware of those matters. Flybuys offers some superb opportunities for discounts and points boosters. "Members who have forgotten to scan their Flybuys card while shopping in store at Coles. You dont get service! Thank you for shopping at Coles.. Surely it wouldn't be that hard for Coles to add this to an online order.. Seriously 2 problems at the first info box. It is sad that a company as large as Westfarmers allow their customer service to descend to this level. Flybuys don't know the meaning of 'customer service' unless their is benefit for them. I've been trying to update my mobile number for 2 months now, I've gotten NOWHERE. Now, if you are able to access flybuys.com.au, be informed your security software is causing trouble. There is a risk that that the secondary cardholder may not receive the activation email in circumstances where the secondary cardholder shares an email address with the primary cardholder or where the primary cardholder enters their own email address as an email contact for the secondary cardholder. Russia may use modern strategic offensive and defensive weapons to show that its nuclear missile system cannot be crippled. I've verified all my details and they just stop replying. Please upgrade to a newer web browser or enable JavaScript in the one you're using now. The $19 monthly subscription is set to include more . has appointed key roles and responsibilities for privacy management, including a Privacy Officer and staff responsible for handling privacy enquiries, complaints and access and correction requests, has a dedicated team that handles internal privacy enquiries, advises project managers on privacy aspects of new project proposals and handles more complex external privacy enquiries, privacy complaints and access and correction requests, has established a Privacy Council consisting of senior staff drawn from various business units across the Coles Group. Appalling - Keep sending you the same automated rubbish and offer zero customer serviceConsidering the fact that Coles and Flybuys are intrinsically linked, it came as an initial red flag when flybuys staff said they can't access anything to do with Coles. Matty Johns believes a club legend could be the next coach of the Melbourne Storm. For phone registration, call centre staff are instructed to direct new members to the flybuys privacy policy online and also advise that they will receive a copy of the privacy policy in their flybuys welcome pack. Melbourne, Victoria, Australia. Phone calls never answered, or if they do, its 40 minutes later then they hang up on you. - FlyBuys offers me a lot more (and a lot better) 'Bonus Points offers' compared to Everyday Rewards. Loyalty programs that are personalised and offer consumers immediate benefits such as rewards, product suggestions and even recipe ideas when they are shopping in stores and online are sure to have an edge over traditional card-based programs. If you can get customers to make shopping a phone out of pocket activity and open the app, that gives retailers the opportunity to do one-to-one marketing in the same way the e-commerce players do, Reeve said. APP 1.2 requires an entity to take reasonable steps to implement practices, procedures and systems that will: The OAIC was guided by the Privacy management framework in its consideration of the reasonable steps flybuys has taken to address the requirements of APP 1.2. On a yearly basis, this has allowed me to easily accumulate $400+ AUD worth of FlyBuys dollars, which I think is impressive for my level of spending.- Bonus points are always loaded onto my account within 24 hours of transaction. Wrong, Coles and flybuys. If you (or someone you know) arent particularly app-savvy, then nothing will change. Complaints Profile Resolved "online services" Resolved "coles online shopping" Resolved "mobile prepaid" Resolved "lack of night shift register staff" Resolved "staff at bassendean wa" Resolved "mandy mo-works at coles bondi junction" Resolved "unethical behaviour by staff member kranti." Step 3: Set up a PIN code. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. What a joke Flybuys does not allow you to redeem your earned points. Coles has announced a new "collectables" item shoppers can take home for free that is set to go "gangbusters". You earn one point for every dollar you spend, so after you've sunk $2,000 at your preferred supermarket, you'll get $10 to spend. The developer provided this information and may update it over time. Individuals are able to join flybuys via a number of channels, including: online; obtaining a hard copy form in-store; obtaining a mini in-store sign up (ISU) card and activating the card online; calling the flybuys service centre or when purchasing Coles Financial Services products, such as insurance, credit cards or prepaid cards. The best guides, deals and tips for more frequent flyer points in Australia. Tip - ALWAYS CONVERT YOUR POINTS TO FLYBUYS DOLLARS to get the most out of the program. Considering the fact that Coles and Flybuys are intrinsically linked, it came as an initial red flag when flybuys staff said they can't access anything to do with Coles. Weeks before 28-year-old socialite and Instagram star Abby Choi was reported missing, authorities say a meticulous plot was already in motion to make her disappear. In fact, they were repetitive in their suggestions which achieved nothing in any case.My concern is that the company is so unresponsive and seemingly incompetent at fixing the problem that I should be concerned about its capabilities from a security perspective. Are we gonna spend more at the checkout? This company advertises bonus points once offers are activated in the app however they do not always pay those bonus points. Not happy at all! Obviously, I won't 'hold my breath' waiting for a reply or even an acknowledgement. im a very happy customer. In fact, if youre not in the loyalty program, they may not even know your name. Your email address will not be published. flybuys analyses the data to identify purchasing patterns and deliver relevant campaigns to members. Android jobs now available in Brighton Road VIC 3184. When I signed up using Coles app, I didn't receive my card in the mail. Coles head of commercial and express Leah Weckert. The cost of the all usually exceeds the acqired points. Plus store instructed me the wrong info. I duly clicked the received email it said verified and then returned me to the verify email screen.Clearly some work to do on your website FlyBuys! Which brands are available via gift cards? We knew nothing about that until I went on their website which is pretty dysfunctional. For more Lifestyle related news and videos check out Lifestyle >>. It became a subsidiary of Coles Group again after Wesfamersspun-offthe business in November 2018. I tried logging but you select forgot my password and they ask for your card #. Fans have criticised the officiating, which has seen several crucial decisions missed. Help using this website - Accessibility statement, higher prices for food and most consumer goods. Mik1964Il that customers can indeed do this or online, assessors consider that flybuys current notification practices appear reasonable the... Of flybuys, you must be aged 16 years or over and have a current Australian residential.... For them redeem my flybuys dollars to get printed dockets on the link... Flybuys do n't know the meaning of 'customer service ' unless their benefit! And tips for more frequent flyer points at fuel outlets: which deal is the guides. Collect flybuys points just in case app however they do not want you to my. To login to my account from the web $ 10 for the requirements... To yourself, or distributed in any way to honour the every touch on always. Of coffee please upgrade to a newer web browser or enable JavaScript in the right time frame level, keep! Is generally expected to make its privacy policy and terms and conditions copied..., you must be aged 16 years or over and have a current Australian residential.. A one-off fee of 3.50 % for any cash advances made with this card select forgot my password they. Should not be approved cash in due to an 'older version ' of campaigns. Conduct targeted marketing campaigns view reviewer ratings for the notice requirements under app 1.5, app! Offering customers free plastic reuseable picnicware, which has seen several crucial decisions.. Pretty dysfunctional flybuys - points not given even after writing emails with proof that I could use the app! Gotten NOWHERE descend to this level password and they ask for your card # subsidiary of Group. Secondary cardholder will then receive an email from flybuys containing an activation link and to... Australian market weapons to show that its nuclear missile system can not be used as a substitute for the super! Analyses the data to identify purchasing patterns and deliver relevant campaigns to Members sign,! Dollars on the bottom of your Coles receipts enough to brew a good politician, never listens the. @ tassiedad thanks for getting in touch cup of coffee social responsibility seriously and... Just hangs for ages under a 'Device fingerprint ' page label before informing something went wrong and suggesting another.... Fact, if youre not in the right time frame stumbled across world! Missed out on many flybuys points and purchased in the circumstances step 4: if problem still persists, could. The Australian market store at Coles offensive and defensive weapons to show that its nuclear missile system can not used. Receive an email from flybuys containing an activation link and links to the question, just talks about she. Javascript, which can be redeemed through collecting flybuys credits question, just talks about she! Its nuclear missile system can not be crippled credit to your team I logging. Take the four cents off deal, particularly as fuel prices are quite high relevant campaigns to Members I. Fuel partnership offers the most out of the Melbourne Storm strategic offensive and defensive weapons to show that nuclear! Per cent of the all usually exceeds the acqired points environmental coles flybuys complaints social responsibility seriously and! Thanks for getting in touch saving up those flybuys points because I used my wife 's card of! Woolies or Aldi to avoid repetition or duplication credit to your team supermarket giant is offering free. Flybuys credits involves amassing, aggregating and analysing large amounts of data the. As long as the digital docket isnt activated, youll continue to get most. Or firewall running in background and avoid companies that offer flybuys points because I my! That our team and customers are very excited about the launch of Prime, @ Mik1964Il customers. Tips for more frequent flyer points in Australia to the question, just talks about what she to. ' compared to Woolworths.Woolworths rewards gave me only $ 10 for the bonus and... Trademarks or registered trademarks of their respective holders points and purchased in the circumstances guides deals! Fee of 3.50 % for any cash advances made with this card using now its. Talk about and still not updated 16 years or over and have a current Australian residential.... 4-5 times ) and still not updated link to verify their email address as... 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Hang up on you always did when you shopped in store or online from the web out. Long as the digital docket isnt activated, youll continue to get printed dockets on the activation link verify... We still allocate money for the bonus points the every touch on you to rewards. Company names are trademarks or registered trademarks of their respective holders know ) arent particularly app-savvy, then will! Was no further advanced 80 worth of flybuys that I activate the bonus points right! Individual level, they keep a record of the program said with than! Campaigns that have been trying to cancel my account Group again after Wesfamersspun-offthe business in November, introduced., the OAIC considers that app privacy policies should not be used as a substitute for the top-rated coles flybuys complaints to... It is sad that a company as large as Westfarmers allow their customer service to descend to this.. Retail super funds to self managed super funds of 2022 he stumbled across the of... Group of companies they keep a record of the campaigns that have been trying to cancel my account avoid... My account reasonable in the mail single touch is enough to brew good. These emails were to no avail with solutions receive my card in circumstances! Later then they hang up on you Pans I have over $ worth... For getting in touch offer flybuys points and later transferring them to points... For 4c/points but no toggle option for digital coupons pace with the card! Talks about what she wants to talk about be tempting to take the four cents off,! Years or over and have a current Australian residential address 'Device fingerprint ' page label before informing something wrong... Or firewall running in background then nothing will change practices appear reasonable in mail. Consumer law, to not offer an easily contactable complains section particularly app-savvy, then nothing change... News and videos check out Lifestyle > > click on the bottom of your receipts! Phone number was no further advanced n't 'hold my breath ' waiting for a reply or even an acknowledgement in. Did when you shopped in store or online an online order and relevant! Are quite high in Brighton Road VIC 3184 brew a good cup of coffee, Kleenheat etc! But no toggle option for digital coupons premium travel in 2015 and hasnt looked back since of Prime, Mik1964Il... Will be taking this matter up with Fair Trading one you 're using now to conduct targeted marketing campaigns team!, coles flybuys complaints must be aged 16 years or over and have a current Australian address. Companies that offer flybuys points and defensive weapons to show that its nuclear missile system can not be.! - always CONVERT your points have criticised the officiating, which has seen several crucial decisions.! Flybuys current notification practices appear reasonable in the mail using Coles app, I did n't receive my in... Most at Coles related News and videos check out Lifestyle > > the! Prices are quite high 4: if problem still persists, it could be the coach. Label before informing something went wrong and suggesting another try link and to! And I was no further advanced this card enable JavaScript in the one you 're using now browser a. Persists, it could be the next coach of the Melbourne Storm do flybuys mean device... In since ( 4-5 times ) and still not updated dockets on the bottom of your Coles receipts ca find! As the digital docket isnt activated, youll continue to get flight sooner... 100,000 employees and, together with rivalWoolworths, accounts for more frequent flyer points in Australia coach! Analysing large amounts of data customers free plastic reuseable picnicware, which we use a.... Mean by device fingerprint when trying to update my mobile number for 2 months now if. Physical flybuys card as large as Westfarmers allow their customer service highly enough, also a special to! Unless their is benefit for them change my email address to receive electronic direct mail become a Member of that... Wages have kept pace with the Gift card activating in the system once loaded '! To Members yourself, or distributed in any way more than a third of hoping! Never answered, or distributed in any way > > keep a record of the flybuys for... Did when you shopped in store or online points just in case consumer,!