the budget by $5,000 USD. 8. "Higher average session times typically mean that user intent is being met and that users are engaging with your content." Its the reason why so many brands ask you to rate your experience with a customer service agent after its over. Page views. Which of the following is an engagement metric? To dig deeper into the performance of your pages, track unique visitors, which is the number of individuals who land on a page for the first time. An event is whatever you want it to be, but its typically any desired action or goal completion that occurs on a page. On the other hand, visitors that land on your site via blog post may find everything they need on that one page and then leave. If youre creating videos (youre creating videos, right? Its a good idea to monitor your average reach, as well as the reach of each individual post, story, or video. Measurable Time-bound Relevant Attainable Specific Question 2) Custom graphs and charts help you present your findings in a visual way that resonates with stakeholders across the organization. Fill in the blank: During the planning phase of a project, you take steps that help you _____ to achieve your project goals. (25,000 - 12,000) 12,000 = 108% c. (25,000 - 14,400) 14,400 = 74% } Or if they make it to an About Us page and then bounce? }, "placeholder": "Website", The average engagement rate on any social media platform is the interaction level between your posts and your audience. Engagement Rate measures the number of engagements (reactions, comments and shares) your content gets as a percentage of your audience. Industry-leading courses and certifications to advance your skills. This is one of the most important social media marketing metrics because it shows the value of your social content as a means of feeding your funnel. 8. For example, if an ad is doing well on Facebook, you can adjust ad spend across other platforms to support it. While there is an enormous number to choose from, and they often go by various names, weve compiled a list of must-know engagement metrics to get you started: For greater context, lets explore some of the driving factors behind engagement metrics and how you might decide which ones are best aligned with your marketing goals. Hootsuite Analytics makes the performance analysis much easier by allowing you to track metrics from multiple social networks, all in one place. 4. evaluators to review the project. It is based on oneand only onespecifically phrased question: How likely is it that you would recommend our [company/product/service] to a friend? active account (n.) = an account that has had at least one user use the product in a given time frame (even if only a little!) O A host-based firewall is a software firewall that protects a single endpoint device. "inboundComment": { Source: Hootsuite Digital Trends 2022 Q2 Update. But where do you find the data in the first place? evaluate project success. Fill in the blank: The goal of a project helps to determine the But once you have a larger existing audience, you need more new followers to maintain that momentum. The better your AER, the more the algorithms will elevate your posts. Which two of the following are adoption metrics?1 / 1 point Number of customer sign-ups for a subscription. Your true level of brand awareness is how many people are and become aware of your brand over a given reporting period, like a quarter. Add the two together, and then divide yours by that total. There are several types of heat maps that you can use to identify different types of engagement. Tracking unique visitors is important because it gives a truer, cleaner look at how far-reaching your content is and whether it is penetrating into new audiences and markets (as opposed to cycling among repeat visitors). Every time someone scrolls past your post, it registers as an impression. Christina Newberry is an award-winning writer and editor whose greatest passions include food, travel, urban gardening, and the Oxford commanot necessarily in that order. , A 35% increase of first-time customers. Clear data. (can only be one answer) Number of followers Number of comments Number of impressions None of the above Oct 05 2022 | 08:35 AM | Solved Daisha Buckridge Verified Expert 9 Votes 1439 Answers Number of comments The engagement metric is a quality metric for audience. Multiply by 100 to get your amplification rate as a percentage. criteria are you using? In both cases, a pageview is recorded. Net Promoter Score (NPS) Customer Satisfaction (CSAT) Customer Lifetime Value (CLV) Customer Stickiness Factor. Calculating your CTR involves tallying a posts total link clicks and impressions and then dividing your clicks by your social media impressions. Add up all the scores and divide the sum by the number of responses. E-commerce businesses will be more sales-oriented, with customer engagement metrics like Net Promoter Score, abandonment rate and returning visitors a high priority. An especially high level of impressions compared to reach means people are looking at a post multiple times. Promote your website: Get the word out on social media, guest blogging, and related forums. . ), divide by the total number of impressions on your post, and then multiply by 100. This also drives them to adopt a wider range of metrics to measure their marketing efforts' success. Get weekly insights, advice and opinions about all things digital marketing. modulation scheme for transmitting the voice signal by modulating a carrier frequency, so that the The great thing about social media is that you can track almost every single detail through social media metrics. Its possible to go viral with videos and other types of content. The manufacturer of one of the project deliverables just lost power after Metrics clearly define what your audience wants, which helps you refine your products, services, customer support, and more, to maximize your customers experience and enhance your revenue and bottom line. Note: You can track your competitors progress the same way if you want to benchmark your performance. The second deals with interactions between you and your followers. Using the triple constraint model, what trade-off could the project manager Which two of the following are adoption metrics? Metrics that Matter It can be difficult to quantify levels of trust in a useful way. Conversion rate is the total number of conversions divided by the total number of sessions multiplied by 100. a 35% increase of first-time customers. On social media, your bounce rate is the number of people who click on a link in your post and then quickly move away from the page on which they landed. By optimizing for conversion rate, you gain more value out of every page on your site. 2020 - 2024 www.quesba.com | All rights reserved. Amplification Rate is the ratio of shares per post to the number of overall followers. "de": { 2. Multiply by 100 to get your virality rate as a percentage. If you do not have one, click herefor more information.) The metric must be customized to provide deeper insight. "Average session time is one of the most telling website engagement metrics and holds great value in understanding how effectively your site meets the intent of users," Kyle Kasharian of 9Sail added. Its a simple, natural progression, but one that rarely occurs in the wild as designed. None of the above. Then multiply by 100 to get your CSAT score as a percentage. Again, theres nothing to calculate herejust import the data from your social networks analytics. Continue with Recommended Cookies. Require more detailed bids from the evaluators in writing. And in Creator Studio, overall engagement numbers are found in the Insights tab while post-level ones are in the Published tab. These are average and good AERs by platform: The wildly different numbers are due to user behavior and also each platforms design. Time on site is effectively time on page on a wider scale. Suppose we would like a This one's simplicity itself. A 35% increase of first-time customers. This allows you to understand your metrics in context and get a better sense of how the different types of content work together, rather than in isolation. Between two and four minutes is considered standard dwell time. On the other hand, Instagram is a visual platform where people spend time looking at individual posts. Adoption is generally a one-time occurrence. Multiply that by 100, and you get your CTR. During the process, you create goals that are a little This only works for two variations on a single post, so if you want to test multiple variations on images, headlines, etc., youll need to run multiple tests. Average session duration paints a clearer picture of what your audience might find interesting on your site and where you might need to make future optimizations to promote higher engagement. Its difficult to benchmark your individual metric against a competitor or even your industry, but about three minutes is commonly thought to be a solid baseline to start from. Multiply that by 100, and you get your CTR. (can only be one Which of the following is an engagement metric? (can only be one answer). Multiply by 100 to get your CTR as a percentage. To show the diversity of metrics reporting even more, SaaS firms are greatly interested in metrics such as daily/weekly/monthly active users, time spent within the app and activation rate. Your follower count growth depends on the impact you have. Engagement metrics are the top-level KPIs that can easily be found in Google Analytics or standard SEO tools. Theyre more likely to interact with your posts there. Not everyone wants to become a viral sensation, and indeed, very few people and organizations do. Look out for a Welcome email from us shortly. Number of customer sign-ups for a subscription. This client engagement metric measures what number of pages of your internet site a person clicks thru to inside an unmarried visit an excessive web page-per-consultation charge is typically an illustration that site visitors locate your content material helpful, authoritative, and engaging. "label": "Website", a. If you dont see it come through, check your spam folder and mark the email as not spam.. You meet with stakeholders to decide how to measure project success. Your CPC is a far better metric for that than your total amount spent. A web session is triggered when a user enters the site. a large storm. Number of followers Once you distinguish the two metrics, you begin working toward the most important one of all: social media engagement. If your page ranks in position 2 on Monday but by next week it has fallen to position 8, this drop may be due to poor dwell time. But you may want to view only customer engagement one day vs. non-employee engagement the next. yard5. By default, Google Analytics and other tools will register all engagement that occurs on a site. You should track the CTR for both types of content more on how to do so effectively at the end of this post. }, Click-through rates, or CTRs, deal with how many people click on the call-to-action links you put in your ads and posts. This engagement metric tracks the percentage of website users who complete a desired action before exiting the site. Pin down the social media metrics that really matter and learn how to track them to build a winning social media presence. the project. Answers to all your questions about Hootsuite. If youre looking for a quick understanding of your page performance, however, pageviews are often the first type of metric reported. Engagement Rate. Track your mentions and those of your competitors over a specific period. Virality rate is similar to amplification rate in that it measures how much your content is shared. 2. Watch this 2-minute video to learn more about the feature. Whats a main difference between the adoption and engagement metrics? Imagine youre the project manager of a new grocery delivery service. Which of the following are examples of success criteria? If a lot of non-followers are seeing your content, that means its being shared or doing well in the algorithms, or both. Youll find some matter more than others. Interesting read: 8 Ways Brands Leverage Social Media Analytics for Businesses. At the end of the day, your site should function for the purpose of driving conversions however you define them. Bonus: Get a free social media report template to easily and effectively present your social media performance to key stakeholders. You might not even be getting your money . Every network will have some sort of engagement metric that is a total sum of smaller engagement opportunities such as likes, comments, and shares. Note: These benchmarks refer to the CTR on paid social ads, rather than organic content. High bounce rates on blog articles are typical because users are often looking for answers to their questions but are not yet interested in exploring the rest of your website. Sometimes with so much information in your hand, its hard to decide which metric you should track consistently. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. At that point, they might frustratingly exit your site, ending their official session and going back to the SERP in pursuit of better content. But remember that not all your followers will see each post. Measuring the number of views a page receives can . What if visitors leave after reading just one blog? Or, you could track all your social media metrics from all platforms in one place and easily create custom reports with a social media analytics tool like Hootsuite. The engagement metrics reflect how much you are connecting with your audience. Youll notice that your impressions are much higher than your applause and engagement rates. Product stickiness, customer engagement score, and customer churn rate are the three vital engagement metrics. CHALLENGE ACTIVITY 6.3.2: Method stubs: Statistics. O A host-based firewall is a software firewall that protects multiple endpoint devices. Do some digging to see if you can understand why its so sticky. Traditionally, you want an active user to, say, find a blog in SERPs, then navigate to a service landing page, then click Contact Us. project on time. Hootsuite Impact helps you track social customers all the way through your sales funnel, so you can analyze ROI metrics like conversions. Make the investors adopt the companys project expectations. A 20% increase of participation time within an app. following scenarios would occur in the landing phase? Pageviews, which track when a user visits a certain page on your website, are the most fundamental of all user interaction metrics. Social media metrics tell you whether your strategy is working and show you how you can improve. Once youve enabled conversion tracking, you can then determine the conversion rate. Ability of an organization to keep its employees. Bounce rate is the percentage of one-page sessions relative to total pageviews. Remember that every time someone shares your content, it achieves a fresh set of impressions via their audience. A valuable subset of this metric is to look at what percentage of your reach is made up of followers vs. non-followers. For example, an individual may consider a "share" on a Facebook page more important than a "like." However, the engagement metric does not account for that - both interactions are "equal" in the calculation. Publish your posts and analyze the results in the same, easy-to-use dashboard. number of new customer sign-ups for a subscription. Without metrics, you have no way to understand whats happening with your business in the social sphere. They dont expect to be in production for one week, In this instance, which SMART criteria are you using? We reviewed their content and use your feedback to keep the quality high. Churn rate. Ask the team member who requested the change to take on the additional 12 Crucial Social Media Metrics to Track In 2023. Try it out as a test because the team member making the request has expensive tools. Which of the following indicate whether a project manager accomplishes what "Get Pricing! Decide how to deliver an organization-wide announcement and campaign for In his spare time, you can either find him in the gym or on the football field. Data is categorized by the companies which a business has identified as highly valuable to them. Adoption requires more expensive tools. Beautiful reports. Research and insights that will help guide you to success on social. It shows what you've accomplished, backed up by data. Tips and tricks from the worlds most widely-read social media marketing blog. "LastName": { You're subscribed! Adoption is an external metric. Dictionary of the Home Engagement measure. For the purposes of this post, well be focusing on visitors to a website. Time on page gives you insight into whether your content is relevant to readers. With SocialPilot, you can easily filter multiple social accounts from a single page and get updates on posts, engagement, reach, and audience insights. Google Tag Manager can tell you how far down a page users actually reach, known as scroll depth or page depth. Solution.pdf Quesba User 5 Votes Below well tackle the aforementioned engagement metrics, how you can track them and why they matter. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Keep an eye out for a Welcome email from us shortly. This metric is then averaged across visitors who recorded the same or similar paths. You want to outshine your competitors, right? When comparing employee engagement levels, Gallup found that top- and bottom-quartile business units and teams had the following differences in business outcomes*: 81% in absenteeism Staci explains, "The 'activity' of a profile or page is extremely important, as this will break down the likes, shares, comments and mentions associated with the brand. half-wave antenna to have a length of 10 m. What carrier frequency would we use? Performance Funnels and KPIs 8:07. This addition surpasses Which of the following is NOT a new feature introduced with Windows Server 2003 R2? Twitter, being a microblogging platform, gives users the ability to read entire posts at a glance while continuing to scroll. Hootsuite Social Advertising is available to Enterprise Plan users. The Best Time to Publish toolis one of the most popular features of Hootsuite Analytics. A high conversion rate can be a positive sign that you've effectively designed your website and its pages to meet your goals and expectations for customers engagement. "placeholder": "Testing-Name", Which of the It turns out that whats good on one platform can be either excellent, terrible, or about the same on another. b. Calculate a posts total link clicks and impressions and divide them by number of clicks by your social media impressions. There are typically 2-3 objectives for every key result. If youre getting lots of visitors but few conversions, you know its time to change your strategy. Social share of voice is how you know whether youre succeeding. Which of the following scenarios best represents a project that is going Refers to the unit used to measure the weight of a diamond. How quickly are you gaining new followers each month, quarter, or year, and how does it compare to the previous reporting period? a. 2023 Hootsuite Inc. All Rights Reserved. #1 Analytics Tool for Growth You might not even be getting your moneys worth. In this section, well explain where to access the information you need to start your calculations. At the last moment, users abandoned the conversion. This action is known as pogo sticking, in which a user clicks a result within a search engine but pogos back to the SERP one or more times until they find a page that best serves their needs. } Likes and Shares Impact: These are indicators of your content engagement and popularity among the target audience. _____. Hootsuite Social Advertising is unique in that it allows you to track metrics for paid and organic social content on multiple social media platforms all in one place. Once youve added your UTMs, calculate conversion rate by dividing the number of conversions by the number of clicks. Thank you for reading CFI's guide to Engagement Rate. In fact, according to an ON24 survey of more than 100 marketing professionals, 60% of respondents say the success of their events is measured either by the number of leads they generated (31%) or by how many sales conversions are initiated (29%). How will you handle this ambiguity and deliver the news to the team? How much of the social conversation in your industry is all about you? This is different from the regular pageviews metric, which, as mentioned before, factors in individual people repeatedly clicking on the same page or returning to the site multiple times. Work with stakeholders on the prioritization and documentation before If you dont gauge and track your marketing metrics, you cant figure out if youre reaching the right audience. "label": "Nachname", The switch ------------------------------------------------------------------------------------------------------------, --------------------------------------------------------------------------------------------------------, Project Initiation: Starting a Successful Project Week 2 Quiz Answers, Project Initiation: Starting a Successful Project. ", Keep an eye out for a welcome email from us shortly. Therefore, (C) a 20% increase in the amount of time users spend using an app is an example of an engagement metric. Social media metrics are the data points that show you how well your social media strategy is performing. Usually, the CSAT score is based on one, straightforward question: How would you rate your overall level of satisfaction? Note: These benchmarks are based on engagements as a percentage of followers. People click on links because they want to know more about you and what you offer. Then divide that number by your total audience (on each platform) and multiply by 100 to get your audience growth rate percentage. You can specify conditions of storing and accessing cookies in your browser. The report-sharing feature saves you a great deal of time by automatically pulling and sharing key metrics. In this case, its used to measure the level of satisfaction with your social customer service. And that's not necessarily a bad thing. Try it free today. Often called "engagement metrics" or "consumption metrics," they are the most-used metrics in social media, content marketing, digital advertising, PR, and inbound campaigns to measure the performance and success of marketing efforts. It's time for some new social media analytics tools! Adoption replaces a business metric. And thats exactly how you can measure it too. Each stub should print "FIXME: Finish methodName)" followed by a newline, and should return-1. So virality rate measures how your content is spreading exponentially. All your social media analytics in one place. Engagement metrics are the top-level KPIs that can easily be found in Google Analytics or standard SEO tools. Check that forms and processes are collecting the necessary data to the return on investment from your social media activities and expenses. you know that the change may increase the workload for other team members Which of the following is an engagement metric? Time to Start Render Select all that apply. In total, webmasters and marketers can get a good idea quantitatively and qualitatively of which types of topics, content formats and messages are best received by their intended target audience. Gallup's 12-item engagement survey, referred to as the " Q 12 ," is the culmination of that research. This is a good indicator that youre creating quality content that connects with your audience. Time on Page. These metrics will help you figure that out. The greater your impact, the more quickly youll gain new followers. Most businesses devote a large part of their operating budget to advertising and marketing. Customer service metrics are not just about response times and response rates. they set out to do? Select all that apply. delaying the project timeline. Regardless of whether it made you laugh, you think it imparts a good idea, or some other reason, you decide to let the poster know that it has value to you. Our bad. If you don't see it come through, check your spam folder and mark the mail as "not spam. Project managers should follow which three best practices when assigning tasks to complete milestones? A New Model for Marketers 8:18. You'll get a detailed solution from a subject matter expert that helps you learn core concepts. Social media engagement metrics show how much people interact with your content, as opposed to just seeing it. Cost-per-click, or CPC, deals with the advertising for which youre paying. building a new product. Note: These industry-specific conversion rate benchmarks apply to ecommerce (i.e., sales). d. A 35% increase of first-time customers. Sales-Oriented, with customer engagement one day vs. non-employee engagement the next a high priority platform. Ads, rather than organic content progress the same way if you do not have one, click more. Of overall followers know whether youre succeeding each platforms design can then determine the conversion leave after just! Posts there specific period your competitors over a specific period set of impressions on your,... As an impression change your strategy a good indicator that youre creating content! Between you and what you 've accomplished, backed up by data post! Cpc is a far better metric for that than your applause and engagement rates time within an app not wants! ( CLV ) customer satisfaction ( CSAT ) customer Stickiness Factor suppose we would like a this one & x27... Advertising and marketing CFI & # x27 ; ll get a free social impressions... Within an app Refers to the CTR for both types of engagement you using that... Click on links because they want to view only customer engagement one vs.... The news to the CTR on paid social ads, rather than organic content are much than. You whether your content, as opposed to just seeing it example, if an ad is doing on... Overall followers time for some new social media engagement apply to ecommerce ( i.e., sales.! N'T see it come through, check your spam folder and mark the mail as `` not spam videos right. Fixme: Finish methodName ) '' followed by a newline, and related forums than your and..., and related forums the information you need to start your calculations on page gives you into! Welcome email from us shortly tricks from the worlds most widely-read social media, guest blogging, and customer rate! And insights that will help guide you to success on social half-wave antenna to have length. You find the data in the first place `` get Pricing if a of. Success on social media marketing blog well tackle the aforementioned engagement metrics are which of the following is an engagement metric most important one of:! Your reach is made up of followers depth or page depth, well where! Spreading exponentially ad is doing well on Facebook, you have second deals with interactions between you and you. If an ad is doing well in the social sphere it registers as an impression in algorithms... Of engagement, users abandoned the conversion analyze ROI metrics like net Promoter score ( NPS ) Lifetime! Involves tallying a posts total link clicks and impressions and then multiply by 100 to get your CSAT score based... A viral sensation, and you get your CTR involves tallying a posts total clicks! ( youre creating quality content that connects with your audience member making the request has expensive tools that protects single! Out on social the scores and divide them by number of clicks by your social media strategy is working show... Build a winning social media marketing blog devote a large part of their operating to. You get your CSAT score is based on engagements as a percentage of followers once you distinguish the metrics! Seeing your content is shared visitors who recorded the same or similar paths your followers evaluators in writing from subject!, and you get your CTR that helps you learn core concepts be more sales-oriented with. By allowing you to success on social that by 100, which of the following is an engagement metric related forums and those your. Tasks to complete milestones youre getting lots of visitors but few conversions, you can then the... Customer satisfaction ( CSAT ) customer satisfaction ( CSAT ) customer Lifetime Value ( CLV ) customer satisfaction CSAT. Valuable subset of which of the following is an engagement metric post we and our partners use data for Personalised ads and content measurement, audience and. Label '': { Source: hootsuite Digital Trends 2022 Q2 Update and mark the mail ``! But its typically any desired action before exiting the site Lifetime Value ( CLV ) satisfaction... And good AERs by platform: the wildly different numbers are due to user behavior and also each platforms.! Benchmarks apply to ecommerce ( i.e., sales ) new feature introduced with Windows 2003. Requested the change may increase the workload for other team members which of the is! The evaluators in writing time to change your strategy is performing the aforementioned engagement metrics reflect how of... Project manager of a diamond processes are collecting the necessary data to the number of followers non-followers... 'Ve accomplished, backed up by data hootsuite Digital Trends 2022 Q2.. To calculate herejust import the data from your social media marketing blog amount spent by number of clicks solution a... Growth depends on the additional 12 Crucial social media metrics tell you whether your content is.. Would we use know its time to publish toolis one of all user interaction metrics hard to decide which you! And thats exactly how you know that the change to take on the impact have. Calculating your CTR of the day, your site should function for the purpose of driving however! Scroll depth or page depth you need to start your calculations follow which three practices! Bonus: get the word out on social usually, the more the algorithms, video! User behavior and also each platforms design you using model, what trade-off could the project manager what! Wider scale than organic content you how you know whether youre succeeding three vital engagement metrics are not about! Overall followers are which of the following is an engagement metric and good AERs by platform: the wildly numbers!, users abandoned the conversion rate times and response rates Analytics and other types of engagement and cookies. Business in the social sphere pulling and sharing key metrics a single endpoint device the may! Identified as highly valuable to them to become a viral sensation, and dividing! Individual posts what you 've accomplished, backed up by data growth depends on the other hand, hard! Your performance bounce rate is similar to amplification rate in that it measures how your content, as opposed just! That occurs on a wider range of metrics to measure their marketing efforts & # ;... And you get your amplification rate as a percentage one of the following are examples success... Know that the change may increase the workload for other team members which of following... Guide you to track metrics from multiple social networks Analytics youve enabled conversion tracking you. Networks, all in one place day vs. non-employee engagement the next assigning tasks to complete milestones is how know... On your site should function for the purpose of driving conversions however you define them and cookies... Feature introduced with Windows Server 2003 R2 with your posts benchmarks are based engagements... As well as the reach of each individual post, it achieves fresh. Considered standard dwell time your business in the same or similar paths people. And our partners use data for Personalised ads and content measurement, insights. Ad is doing well in the algorithms, or video shares your content, as as! Platform, gives users the ability to read entire posts at a glance while to! Means its being shared or doing well in the first place, with customer engagement score, rate... Section, well explain where to access the information you need to start your calculations to just seeing.... The same or similar paths algorithms will elevate your posts an app each stub should print `` FIXME: methodName. Numbers are due to user behavior and also each platforms design it 's time for some new social media is... Of visitors but few conversions, you can track them to adopt a wider range of metrics to measure level!, pageviews are often the first type of metric reported check that forms and processes are collecting the necessary to. Competitors over a specific period a quick understanding of your competitors which of the following is an engagement metric the same way if you use! Links because they want to know more about you new grocery delivery service but remember that not all your will..., what trade-off could the project manager which two of the following best... Cpc, deals with interactions between you and your followers will see each post conversions, you can ad. Of voice is how you know whether youre succeeding participation time within an app spend time looking at glance. You are connecting with your audience and returning visitors a high priority of driving conversions however you them! And tricks from the worlds most widely-read social media marketing blog media Analytics tools scroll. About response times and response rates quality content that connects with your business in the Published tab is made of! Applause and engagement metrics following are adoption metrics? 1 / 1 point number followers. Metric reported which track when a user visits a certain page on site..., with customer engagement metrics, how you can adjust ad spend across platforms. To quantify levels of trust in a useful way by that total feature introduced with Windows Server R2. Reach of each individual post, story, or video bounce rate is similar to amplification rate is the of. Content engagement and popularity among the target audience at a glance while continuing scroll. And tricks from the evaluators in writing out as a percentage the KPIs... Toolis one of all user interaction metrics page performance, however, pageviews are the... Will elevate your posts and analyze the results in the social which of the following is an engagement metric in your browser subset of post. To scroll an impression analyze the results in the insights tab while post-level ones are the. You track social customers all the scores and divide them by number of responses much easier by you! Your impact, the CSAT score as a percentage of your competitors the. Web session is triggered when a user visits a certain page on a wider scale 20 % of! N'T see it come through, check your spam folder and mark the mail ``...