When sending a Form 3911 to the taxpayer, enclose a return envelope with your affiliated Refund Inquiry Unit's address. This status will tell you when we will send the refund to your bank (if you selected the direct deposit option). However, if the resolution seems impossible, taxpayers may file a formal complaint with the OCC. Advise taxpayer when the money was deposited. In some situations, you may need to advise the taxpayer that the restoration of the refund to the taxpayer may become a civil matter between the taxpayer and the preparer. The IRS expects most EITC/Additional CTC related refunds to be available in taxpayer bank accounts or on debit cards by March 1, if they chose direct deposit and there are no other issues with their tax return. It does not indicate that a refund was offset or is being offset, nor does it prevent a refund from being offset by BFS to a non-tax debt. If the TC 904 indicates the taxpayer filed in another Customer Service Field Operations, request the information and continue to work the case. IPU 21U1167 issued 10-12-2021. Taxpayers who filed married filing joint (MFJ) are not offered the option of initiating their own refund trace online, but must call the toll-free line and speak to an assistor or complete Form 3911, Taxpayer Statement Regarding Refund. Taxpayer should be contacted within 8 weeks of cycle date if additional processing information is required. Sometimes due to an RFC processing error, the TC 841 does not carry the "77777" block and serial number and a "P-" Freeze results. 855-406-6972 If the reason for the e-File rejection is due to a previously accepted electronic return and the taxpayer claims they did not e-File the return, see IRM 25.23.12.2, Identity Theft Telephone General Guidance. Different procedures apply, depending on the circumstances described by the taxpayer. If there is any reason to doubt the identity of the person calling, request the caller to submit the information in writing. See (8) below for Form 1040-X information through automation. See Exhibit 2.3.51-13, Command Code IMFOL Output Display - Entity, for more information. Advise the taxpayer the refund cannot be issued as a paper check. Select category, Refund then select "SPIDT" . This subsequent refund does not appear on the tax account. Individual Income Tax Return. The time frames related to the suspense periods for these codes is in Exhibit 3.12.37-2, ERS and Rejects Action Codes. If you mailed your return less than 4 weeks ago, you should wait 4 weeks before using the IRSWhere's My Refundtool. If taxpayer error, provide explanation and advise taxpayer to cash check. Any portion of a split refund being direct deposited into a bank account may be received before the debit card arrives by mail. The CC "NOREFE" must be input no later than Friday, August 9, 2019. Research CC IMFOLQ. Input of CC NOREFP will stop a refund regardless of the Campus and will be evident when viewing the account. If there are no freeze codes present, and the account has a transaction code (TC) 971, action code (AC) 052 posted, normal processing time will increase by two cycles as this action causes the return to re-sequence for two cycles. Change made for IRM consistency. If research shows that the account needs further processing, reinstate the retention register account. Do not use CC MFREQC just to locate the return or to research the account. It identifies a return sent to the Reject Unit because it cannot be processed. has the most up to date information available about your refund. IPU 22U0706 issued 06-10-2022. The taxpayer indicates that the response must be delayed because of illness, the preparer is out of town, or other valid reason. Invalid depositor account number, non-alpha-numeric characters (other than hyphen) present. If the information can be used to close the account, contact the controlling employee. You canquicklyfind out if you did by, If you don't see a status, go through the TurboTax. (13) IRM 21.4.1.4.1.2.1(1) Updated procedures when taxpayer contacts after 12 weeks from initial referral. Centralized authorization file (CAF) indicator authorizes a third party to receive refund. See IRM 21.4.3.5.5.2.2, Joint Filers Request Refund Check in One Name, for appropriate instances of a joint refund being issued in one name. 3 weeks (see above for time frame calculation guidance), Refund research may begin on the 21st day. CC CHKCL, IDRS Check Claims and Photocopy Request and Input, CC NOREFP, Refund Intercept Request (IMF), CC REINF, Research of the Refund Taxpayer Information File (TIF). Any updates? IRS employees cannot change the routing or account numbers. To claim a refund of federal taxes withheld on income from a U.S. source, a nonresident alien must report the appropriate income and withholding amounts on Form 1040-NR, U.S. Nonresident Alien Income Tax Return PDF. IRS: "We cannot provide any information about your refund". If the ERS time frame has passed and the return has not posted, see IRM 3.12.37-13, Researching SCCF and IRM 2.3.36, Command Code SCFTR, for input and access procedures. If the original refund was for a direct deposit, BFS cannot use the Check Forgery Insurance Fund (31 USC 3343) to reissue a refund to the taxpayer. If the Letter 12C is regarding unreported estimated tax payments or credit elect, do not provide the payment amounts, dates, or a transcript of the account. (25) IRM 21.4.1.5.7.5(5) Updated paragraph for mis-directed EIP 3 refunds. If 5 calendar days have passed and the taxpayer has not received their direct deposit, see IRM 21.4.1.5.7.1, Direct Deposit of Refunds. The return was received, but not processed: Advise the caller that the return is still in processing. Advise the taxpayer to include a copy of the letter. IPU 22U0140 issued 01-21-2022. (26) IRM 21.4.1.5.9.2(1) Updated procedures to follow IRM 21.4.3.5.5.2.2, Joint Filers Request Refund Check in One Name, if divorce decree allocating the refund is received. If an e-File/paper return, RIVO will secure the return, prepare Form 4442/e- 4442 to RIVO using category "RIVO Complex issue Not ID Theft" . Advise the taxpayer it could take up to 60 days for entire process. CC ENMOD and CC TXMOD will aid in identifying cases in the Rejects Inventory. Change made for IRM consistency. How to amend (change or correct) a return you' How do I fix e-file reject IND-031-04 or IND-0 Premier investment & rental property taxes, Includes errors, such as incorrect Recovery Rebate Credit. TC 971 AC 111 (CC TXMOD) and TC 971 AC 501/506 (CC ENMOD) with "AM" or "AMADJ" in the miscellaneous field. "77712" in DLN indicates ID Theft where the financial institution has been notified or believes as a result of internal fraud investigation that an ACH credit entry is related to a case where a taxpayer's identity has been stolen. Where's My Refund cannot provide any information on Form 1040-X or Form 8379, Injured Spouse Allocation, claims filed after the original return. DO NOT conduct any refund research prior to the end of these time frames, unless conditions in the table in (4) below exist. Employees stopping the refund will maintain an open control on all cases where a CC "NOREF" is input. Research indicates a refund was issued by direct deposit. With Taxpayer Information File (TIF) centralization, it is no longer necessary to contact the issuing center or your local Notice Review to stop the refund. Same here. If the taxpayer states he/she wants to bypass the RAL or the RAC, see IRM 21.4.4, Manual Refunds, and IRM 3.17.79.6.4.2, Certifying Automated Clearing House (ACH)/Direct Deposit Hardship Refunds. To stop a direct deposit refund, use CC "NOREF" with definer "E" . Provide the taxpayer with the irs.gov web address www.irs.gov/covidstatus to check the current operational status due to Covid-19. IRFOF calls are handled like any other refund call. The information transcripts have about your account does not necessarily reflect the amount or timing of your refund. WMAR keys off the TC 971 AC 120 placed on the account by Submission Processing. See IRM 21.4.2, Refund Trace and Limited Payability, for guidance. Unpostable condition is an unresolved UPC 126 RC 0 and is not viewable on CC UPTIN and the normal processing time frames have. Authenticate the taxpayers identity and conduct account research to assist the taxpayer. See IRM 25.23.2.7.3, Identity Theft Identified by Submission Processing, for more information. If the issue involves a change of address, see IRM 21.4.1.4.2, Return/Refund Located, and IRM 21.4.3.5.3, Undeliverable Refund Checks, for additional information. If the taxpayer is unable to cash the check, refer to the procedures for returned refund checks. Change made due to programming change to Wheres My Refund. If taxpayer is calling regarding their state refund, refer to State Income Tax Contact Information for the appropriate state agency number. Do not advise the taxpayer to resubmit the requested information. An unpostable condition including UPC 126 or UPC 147 has been corrected, The UPC 126 RC 0 is closed with a URC of 0, See IRM 25.25.6.6, Non Taxpayer Protection Program (TPP) Telephone Assistors Response to Taxpayers, for procedures, The UPC 147 RC 0 is closed with a URC of 0. Change made due to reinstatement of normal filing deadline. See IRM 21.1.3, Operational Guidelines Overview. If CC ERINV shows the remaining days in suspense is greater than 30 days and no letter was sent, DO NOT prepare a Form 4442/e-4442. Non-TPP assistors see IRM 25.25.6.6, Non Taxpayer Protection Program (TPP) Telephone Assistors Response to Taxpayers. See Exhibit 2.3.51-13, Command Code IMFOL Output Display - Entity, for more information. Advise the taxpayer we have received their response and are experiencing delays. Access command code SCFTR to determine if the original return was deleted and reprocessed under a new DLN. If no notice received, advise taxpayer to call the TOP Help Desk at 800-304-3107. Please use this link to track your refund from the IRS. However, some taxpayers may see their refunds a few days earlier. CP 53A will be issued advising that the refund may take up to 10 weeks. CSRs should only provide information specific to the error displayed on MeF RRD. The selective paragraphs used in these letters will identify the cause of the condition. See Form 8888, Allocation of Refund (Including Savings Bond Purchases), for additional information. This is a message many tax payers see immediately after filing their return or after several months of processing status messages. Use the following chart to identify and resolve the situation: If the bank refuses to accept a joint refund check because one spouse is deceased, advise the surviving spouse to mark "VOID" on the back of the check and return it with a written request for reissuance of the refund check. The exceptions to sending the Letter 109C, Return Requesting Refund Can't be Located or Not Filed; Send Copy, are: When an inquiry shows a foreign address, research to determine where account is located. We cannot provide any information about your refund. A link for finding the financial institution contact information is at Exhibit 21.4.1-2, Most Common Banks That Offer Refund Transfer Products (RAL/RAC). Paper-filers should wait 4 weeks before using WMR. Routing transit number (RTN) identifies the financial institution (FI) to which the refund will be deposited. Refunds issued through a Refund Advance Product (RAL/RAC) have special procedures. The IRS is taking longer this year. Inform them they should file their tax return, if they have a filing requirement. As you are not receiving any status information, this means that your return has not yet been processed. Many different factors can affect the timing of your refund after we receive your return. his was processed. It will take approximately 3 weeks for the IRS to receive the funds back from the bank and can be identified by TC 841. Change made for IRM clarity. You never e-filed. While /r/IRS does not represent the IRS, we provide quality information from tax professionals and Reddit contributing members. If the notice was not received, have the taxpayer contact the TOP Help Desk at 800-304-3107. Authenticate the taxpayer's identity and confirm that they are using the correct shared secrets on the automated applications (TIN, filing status and expected refund amount, in whole dollar amount). We cannot provide any information about your refund. Ask if the taxpayer has responded to the correspondence, if not, advise the taxpayer to provide the requested information. If either of these conditions are not met, or if there was a math error on the return that reduces the amount of refund, or invalid information on the Form 8888, per IRM 21.4.1.5.7.1 (1), Direct Deposit of Refunds, the refund will be issued as a paper check. The following table will assist in selecting the appropriate research command codes. See IRM 21.4.6.4.2, Treasury Offset Program (TOP) Offset, for guidance. Advise the taxpayer not to call back before the time frames have passed as no additional information will be available. If the taxpayer requested to purchase savings bonds with part of their tax refund, and you verified this by IDRS research (CC TXMOD/CC IMFOLT/CC IMFOBT), and the bonds have not yet been received, advise the taxpayer to contact the Treasury Retail Securities Site in Minneapolis at 844-284-2676 to inquire about the status of their bonds. Do not disclose specific account information unless the representative is an authorized third-party. Advise taxpayer refund trace cannot be initiated until after 5 calendar days from the scheduled date of deposit. Send closing letter advising taxpayer information is required to complete processing. The Form 4442/e-4442 must be treated as priority and reviewed the same day. Manual refund, the taxpayer should receive the refund within 10 calendar days from the RFND-PAY-DATE on CC IMFOLT or the RFND-PYMT-DT on CC TXMOD. When working correspondence use the Letter 247C, Taxpayer Advised Re: Estimated Taxes/Refund, or call the taxpayer to explain that the credit elect is binding. If the taxpayer states the return identified in the Letter 12C is not their tax return, ask them to write "Not My Return" on the letter and return it. It's been 6 months! Except in the case of a math error reduction, any amount over and above the $50 increment may be direct deposited into a savings, checking or IRA account, or refunded as a paper check. Since the taxpayer has complete control over these payments, any anticipated reduction in tax or realization of excessive payments made can be resolved by reducing or eliminating subsequent ES payments. If a TC 904 is present or IDRS indicates no tax module, send a Letter 109C, Return Requesting Refund Can't be Located or Not Filed; Send Copy, to the taxpayer asking the taxpayer to file again. Instructions will remain in the IRM to address residual inventory. The CC ERINV displays the following information: ERS Status Code. The mobile app also says "information does not match". Taxpayer must be referred to the financial institution or tax return preparer. - Copy of tax return is attached For more information on Split Refunds, see IRM 21.4.1.5.7, Direct Deposits - General Information. Provide the taxpayer with the appropriate processing time frame and information about our automated Amended Return applications: Wheres My Amended Return? The account should post within 4 to 6 weeks, from the current date. - Credits - (i.e., Form 8812) Follow the procedures in paragraphs (3) through (6) if information provided on the Form FMS 150.1 or any contact with the bank or financial institution, does not resolve the issue for the taxpayer. Savings bond purchase request was not allowed because the 1st and/or 2nd bond name lines are present on the Form 8888, but the amount of the requested bond registration is NOT significant. If you receive the taxpayers response and the case remains open in ERS, follow (11) below. Select category, Refund then select "SPIDT". Submission Processing Identity Theft (SPIDT) has deleted the return: Unpostable condition is UPC 147 RC 4 with Special Processing Code (SPC) 9. Due to the original return processing error, the referrals must be treated as priority work. 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