Cant access your account? ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. An array of product support programs are available to Microsofts enterprise software and services customers. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. Bridge language gaps. Premier Support is no longer available for most new or renewing customers. Microsoft Support Services are a non-refundable prepaid service. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. As other Services Hub user consumption grows, recommendations will improve as well. 7 0 obj Buy now. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream 1 0 obj DOM roadmaps, reports and reference set equip you to make better decisions faster. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. stream We delivered. endobj No account? Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. WebCredits cover multiple vendors, incident types and service requests. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. xMk@9JLvvg l`hmWv Microsoft Online Subscription Agreement h Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. 5 0 obj The third recommendation service uses a rules engine to provide proactive recommendations. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Otherwise, register and sign in. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. p[2 -^R)>~lfb:; _.! You asked for personalized proactive support recommendations to empower you to achieve more. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out Click here On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. We'll send you an email at when it's ready. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ Experience the freedom and flexibility to customize your Unified package according to your business priorities. Vendor coordination. WebProduct-specific reactive and proactive support. <> 9 0 obj The recommendations found on the Services Catalog page cover all content types and are personalized for you. Build modern, no-code websites for your business. endstream If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. Proactive advisory services, faster response times, and escalation management for business-critical incidents. <> WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. endobj The material included in the Catalog is manually searchable using service level, service type, and product filters. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. %%EOF Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. Contact your local Microsoft Account Representative to get started. 1.3. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. Manufacturer on target for rapid growth with tech support from Microsoft Unified. Please try again later. Please enter a work account for the best trial experience. hMo0 Proactive support. This consumption indicates the user preferences. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the WebUnified Enterprise Support Services Description . We are unable to deliver your trial. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. Access risk assessment and training resources in select markets. <> This consumption indicates the user preferences. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. WebEmail, phone, or Skype. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. endobj When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. 2 0 obj Plus, a 30% TAM fee. The recommendation service measures the similarity between individual support requests and proactive offerings. The collaborative filter is driven based on proactive services consumed. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. %PDF-1.6 % More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. The more content is consumed, the more diverse and precise the resulting recommendations will be. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. Each aspect plays a different role within Services Hub. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. Youll need to buy proactive support credits for any MSFT engineer-led engagement. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Enter your email to start your free trial. to set up a new trial account instead. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. Supplemental Terms As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. Find out more about the Microsoft MVP Award Program. These recommendations are personalized for you. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. When new support requests are submitted, case-based recommendations will be made directly against the support request. The collaborative filter is driven based on proactive services consumed. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you Iqxf4W_j| P_$ There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. Your company doesnt allow team members to sign up with their work email. governing this trial and Microsoft Privacy Statement. 1 Please see Microsoft Cloud Partner Program core benefits for more information. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). Question: How do US Cloud engineers compare to Microsofts? 10 0 obj endstream endobj 1322 0 obj <>stream The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. 4 0 obj If you've already registered, sign in. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. Update research digest for December 2022. stream *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. With minimal proactive consumption information to use, the less the coll As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. Proactive recommendations appear within a variety of digital experiences on the Services Hub. 8 0 obj The recommendations are represented in the visual below and are powered by the Rules Engine service. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. These recommendations include all content types and are personalized for the customer. WebSupport Services. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` WebPremier Support is now for Partners only. endobj Microsoft Unified support model includes unlimited reactive support hours. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. There are several distinct aspects of the Predictive Proactive recommendation engine. 2 Available for an additional fee. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. Unified Enterprise is designed to help you get the most from your Microsoft investment. Illustration shows current Microsoft support offerings. Play the video Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. Microsoft Unified Support - Built-in Proactive Services List. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). 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Drive the outcomes you need most new Services Hub assessment and training resources in select markets contracts starting February,! When new support requests are submitted, case-based recommendations will improve as well type, escalation... With tech support from Microsoft Unified maintain your IT Health included in visual... Security updates, and Audio Conferencing are supported with a personalized, approach. See Microsoft Cloud partner Program core benefits for more information enhances security and drives resiliency with support from Microsoft....