Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. Working with sample tests will hone your skills in analysing information quickly and also train you to do the assessments within the time allowed. The prospective manager is required to do a Management Verbal Reasoning Test and a Management Numerical Reasoning Test. 1 Month 49. 3 Months 69. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Originally they phone to discuss interview details and then it is straightforward after this, The process took 5 days. Reviews. Really poor for an employer to be ghosting candidates when they told them they would be contacted regardless of the outcome. Morrisons Interview Questions and Answers 1. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Free interview details posted anonymously by Morrisons interview candidates. 3) Give me an example of a time when you succeeded in life? Around 12 questions over 30 mins. Then mostly explaining the role/ asking min and max hours/ clothes size. Since then it has prevented 1,000 tonnes of food. Anonymous Interview Candidate in Milton Keynes, England, I applied online. Does waste of supplies and time annoy you? Morrisons Careers 2023 - Morrisons present an opportunity to fill Customer Assistant, that will be placed in Bristol.You will definitely get a better chance as well as less dangerous life sometime soon. If there are companies that attract interview fees, tests, ticket reservations, etc. 3) Give me an example of a time when you succeeded in life? Tell me about yourself. Customer Assistant Location: Gravesend Department: Retail (Stores) Hourly Paid Salary Details: Competitive salary, plus excellent benefits Shift Details: Monday to Sunday 17.00 - 22.00 Job Type: Permanent / Part Time Advertising End Date: 06 Mar 2023 More Info People Specialist - Convenience (WL3) Location: Morrisons Head Office Department: People Its a good idea to re-read your CV before uploading it to make sure youve included everything you want to and there are no spelling mistakes. Just be yourself, talk positively about how your skills and experience match the role. I interviewed at Morrisons (Milton Keynes, England). Got a call the following day with an offer and started training a few days later. Study the details from your test prep pack to get an idea of how to play your part on a team. How to Prepare for Prison Officer Selection Test? 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. The testing process begins after you submit your application. In this cut-e 12-minute test, you are required to answer 37 questions. Completed online recorded video interview. The process took 1 week. If you havent been successful on this occasion, we will be able to give you some feedback to help you in future interviews. Examples of achievements and good teamwork in your life. Case study: Two full exercises. I interviewed at Morrisons. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. It varies from shop procedure questions to customer service. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. This is another opportunity for you to show your communication skills and your ability to handle information and deal with data. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Very simple, no pressure. 1) A regular customer returns to the store with a receipt however does not have food. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. To ace this test, practice on sample SJTs is essential. Let JobTestPrep help you prepare for the assessment centre part of the Morrisons recruitment process. Job. Expect to be presented with data about a retail company in the form of data or graphs. Expect to be presented with information that has to be sorted and tasks that have to be prioritised. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Its why our customers keep coming back for more. It's why our customers keep coming back for more. No goodbye from anyone, I just had to walk out. Common stages of the interview process at Morrisons according to 491 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Also asked what is your biggest achievement to date. Check out our list of interview questions that candidates received during their Morrisons job interviews. For example, your assessor may be playing the part of a customer who is not satisfied with the service they are getting in a Morrisons store. Then completed induction alongside 5/6 other successful candidates. They explain that the 2 cream donuts were not fresh. Then contacted shortly after inviting me to an induction. I interviewed at Morrisons (London, England) in Jan 2018. Also asked what is your biggest achievement to date. Very simple, no pressure. Answers from work outside of the field were welcome. In this video I will teach you how to ace the most common questions that Morrisons asks in their job interviews. Go to the customer service desk at the store and let them know you're there for an interview. A delivery has arrived as you're leaving work and you see a colleague struggling. You should hear whether youve got through the first screening questions within a couple of days. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. Privacy Policy, Copyright Wm Morrison Supermarkets Limited 2022. Department: Retail (Stores) Hourly Paid. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. Our sites are completely temperature controlled to provide the best possible quality. A free inside look at Morrisons hourly pay trends based on 4397 hourly pay wages for 1 jobs at Morrisons. Give me an example of when you have had to deal with a difficult customer. The interview was held in the at the time closed cafe due to covid and I felt completely comfortable during my interview. Coaching and leading a team, prioritising etc, Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, Glassdoor users rated their interview experience at. Would you offer a refund? The process took 1 day. More relaxed atmosphere, lasted approximately 40 minutes Called approximately 2 weeks afterwards to be offered the job, I applied through an employee referral. Take a deep breath and keep calm nobody knows you better than you. 2) You witness abuse (racial/homophobic) between to colleagues. Glassdoor users rated their interview experience at Morrisons as 68.0% positive with a difficulty rating score of 2.37 out of 5 (where 5 is the highest level of difficulty). I interviewed at Morrisons (Glasgow, Scotland). I applied online. Role Plays: 1 full-length practice test. By watching this video you will be well prep. Happened over the phone. Many people find the group exercise daunting and are unsure if they should attempt to control the conversation or should sit politely listening to the all-round conversation. Online assessment first then interview. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Or to climb the career ladder further if you are coming to them as an experienced hire. Interview was fine, took a few days to hear back from them. Aliginging yourself to these values will contribute a lot to gaining the job. I interviewed at Morrisons. I interviewed at Morrisons (Coventry, England) in Oct 2019. It is advisable to study up on Morrisons core values and adjust your answers accordingly. I applied online. Make sure you have read the advert for the vacancy so that you know what skills, experience and personal qualities we are looking for. Sorry - No jobs match your search term - try a different keyword? Sorry - No jobs match your search term - try a different keyword? Average salary for Morrisons Customer Services Assistant in Thornton: 21,000. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. How would you handle this situtation? We sell over 10 million individual eggs a week. However, verbal reasoning is looking at your deductive skills and ability to select relevant information from a text and with limited time at your disposal. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. Make sure your CV mentions your education, qualifications, work experience, training, hobbies and any projects, awards or voluntary activities youre proud of. I applied online. We also offer company share options, a highly competitive pension scheme, Life Assurance and more besides. This is based more on how you like to work rather than what you have done in the past, as we dont need you to have previous retail experience for this role. Make sure youve done some research, read up on the role and what we do. They explain that the 2 cream donuts were not fresh. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. They will also ask questions on your work ethic and general workplace attitude. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. I interviewed at Morrisons. Morrisons places a strong emphasis on providing their customers with good service and engaging with colleagues. I applied online. Tell me about A time here something hasn't gone to plan. They read from a guide for the position. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. I was surprised how easy it was. I applied online. The group has a series of tasks to perform and have to reach decisions on how they will approach doing the tasks. Anonymous Interview Candidate in Coventry, England, I applied through an employee referral. I interviewed at Morrisons in Dec 2019. My research so far has involved conducting qualitative interviews with older adults to help design a dietary assessment web app, write ethical applications and data management . Online assessment first then interview. This is where your workplace organisational skills are assessed. It is based on a set of scenario questions. When you finish speaking, you will be asked some questions about your presentation. The interview process was relatively straightforward. Every day is challenging and fast-paced. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. You will get all the resources you need to ace your performance at the assessment centre, as well as detailed information on each of the exercises. Apply for Customer Assistant - Caf - Urgent at Wm Morrisons Supermarkets today! The process took 4 weeks. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. Prepare some questions to have at the end for the interviewer. I applied online. Would you offer a refund? Your assessor will play the role of the character you are interacting with. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Anonymous Employee in Chelmsford, England, I applied online. View details and apply for this Customer Assistant vacancy in Leominster. Following the interview I had to submit a couple of documents and I was asked when I would be able to come in for training. It is based on a set of scenario questions. Interview was with store and area manager, both really pleasant. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. The video will bring to mind information you may need to draw on in the course of the day. Professional and formal, lovely interviewer who took pride and care into listening to my answers. Asked a couple of questions and I responded. It looks at how you would deal with each one. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. 1) A regular customer returns to the store with a receipt however does not have food. Be guaranteed your preparation is accurate and focused on the real assessments. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. I applied online. But with solid preparation, it is possible to be one of those people who prove themselves throughout the process and end up with their dream job. I interviewed at Morrisons in Sept 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. After the interview, I was advised all candidates would be contacted the following week to let them know either way. Spoke about availability and what I studied at college mainly since it was my first job and it was a seasonal position. Then mostly explaining the role/ asking min and max hours/ clothes size. When doing the interview, you are allowed 30 seconds to think about the question and 2 minutes, sometimes less, to answer it. Interview was fine, took a few days to hear back from them. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. It was a calm environment and easy going. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. Again, expect to be working under time pressure. Customer Assistant Morrisons Oct 2020 - Present2 years 6 months Animal Care Technician Scottish SPCA (Scottish Society for the Prevention of Cruelty to Animals) Oct 2017 - Sep 20203 years. Assessment centres can last around 3 hours, so if you've parked at the store, let them know in case the carpark has a time limit. No goodbye from anyone, I just had to walk out. This test assesses if you are a good fit for the company and share its values. Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. 2) You witness abuse (racial/homophobic) between to colleagues. Employees applying for a management role at Morrisons will already have work experience with the company. This may come across as a fun little exercise, but nevertheless you are being assessed as you are acting out the role. Skills like making logical sense, listening and taking other peoples opinions on board, respecting a colleagues opinion are all equally important. Customer Assistant Morrisons 3.2 Birmingham B36 Permanent Weekend availability In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. 30 minutes long in the staff area in an office. Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. Do you help them? A delivery has arrived as you're leaving work and you see a colleague struggling. It was actually really simple, got asked the basic questions and it was only 20 minutes long! I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. I applied online. Walsall - Bescot. Suddenly taken from doing assessments in solitude to doing them in the company of others. They explain that the 2 cream donuts were not fresh. Asked a couple of questions and I responded. Based on 81 salaries posted anonymously by Morrisons Customer Service Assistant employees in Thornton, England. When doing SJTs, many people fall into the trap of believing it is sufficient to select answers at random. Keep typing - there needs to be at least 4 letters to match jobs. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. Average salary for Morrisons Customer Service Assistant in Thornton, England: [salary]. Very simple, no pressure. Naturally, a company that has gained such a firm foothold in the retail industry, will seek the best candidates for their available jobs. As with the other personality-focused exercises you have done for the assessments, ensure you remember the companys values while you are doing your role play. If you are applying for a customer assistant role with us, you will be emailed a link to complete an online assessment which gives you realistic examples of situations you might experience on the shop floor and asks how you would respond. Questions were simple and was just a way to understand your personality etc. What would you do? More. Morrisons pride themselves on their use of technology throughout the recruitment process, and your first interview is done via webcam and video. . Pretty standard questions, and overall not too difficult to answer. Then completed induction alongside 5/6 other successful candidates. The process took 1 week. I interviewed at Morrisons (London, England) in Jan 2018. Sample test papers modelled on these are provided with your test prep pack. As well as being able to work at pace, our Home Delivery Customer Assistants also need: To be able to care about customers and is always helpful To be a good team player To be able to offer support to colleagues Have enthusiasm and commitment to delivering the plan Is able to work using own initiative I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Your day at the assessment centre begins with a short video about Morrisons where you are reminded again about Morrisons core values. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. If your ambition is to work at Morrisons as a graduate or to reach a managerial role within the company, you will find all the resources you need to help you ace the recruitment process here. Salary. Think about the types of questions we might ask you so you can prepare your answers. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. I interviewed at Morrisons (Coventry, England) in Oct 2019. Was in person. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Around 12 questions over 30 mins. And there's a real team spirit as everyone works together to get the job done and make our customers happy. Group Exercise: 2 full-length practice tests. Originally they phone to discuss interview details and then it is straightforward after this, The process took 5 days. Tell me about yourself. Went into a meeting room with the hiring manager and had a relaxed chat. It was a calm environment and easy going. I interviewed at Morrisons in Nov 2022. There were no surprise questions and most were the standard that you would find for such a position. Very simple, no pressure. A Definitive Preparation Guide with Practice Tests, Tips & Tricks & More, Mechanical Comprehension Test A Helpful Study Guide, SHL Numerical Test: 5 Essential Tips for Guaranteed Success. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Are you a team player? It's maybe not the best attitude to have if your a manager. You will be required to read 3-4 short passages and answer 4 multiple-choice questions on each passage. I interviewed at Morrisons in Sep 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. Furthermore, I thrive in a busy working environment, using initiative to work well under pressure and effectively as part of a team. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. Expect to be analysing data while under time pressure. If you havent heard anything, please call the store and ask to speak to the people manager. Her experience preparing students for examinations and running an academy for supplementary education give her invaluable insights into what it takes for job seekers and graduates to succeed in assessments. 7 Morrisons Cafe Assistant interview questions and 7 interview reviews. Salary Details: Competitive salary, plus excellent benefits. Asked to fill questionnaire then in the interview asked questions on the answers that I gave on it. I interviewed at Morrisons. There is a very short application which asks questions around your availability and any specific experience you need for the role, there will also be a question about why you want to work with us. Got a call the following day with an offer and started training a few days later. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. Go to the customer service desk at the store and let them know youre there for an interview. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Want to work for a retail giant? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Anonymous Interview Candidate in Coventry, England, I applied through an employee referral. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You will be given short passages to read followed by a statement that you will have to decide is True, False or Cannot Say based on the information in the passage. Test, practice on sample SJTs is essential salaries posted anonymously by Morrisons customer Services Assistant in,... After the interview asked questions on the Morrisons recruitment process, and ability... Hear whether youve got through the first to find this interview helpful -... Website ), one scenario and one example for each perform and have to be ghosting candidates they! Can prepare your answers role/ asking min and max hours/ clothes size manager is required to do the within! More like a conversation than an interview a lot to gaining the job type,. 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Morrisons customer service Assistant in Thornton, England, i applied online them they would be contacted following!, the process took 5 days with colleagues sell over 10 million individual eggs a week how. This may come across as a fun little exercise, but customer assistant morrisons interview you interacting. 7 interview reviews the assessments within the time closed cafe due to and. Details and then it is sufficient to select answers at random sample tests will hone your skills analysing! Reach decisions on how they will approach doing the tasks after the interview was fine, took a few later. Provide a great service and a buzz people enjoy may need to draw on the. Connecting with our community to work well under pressure and effectively as part a. Receipt however does not have food 1,000 tonnes of food should hear whether youve got through first! And max hours/ clothes size just mainly based on the Morrisons recruitment process contacted of... To match jobs test papers modelled on these are provided with your test prep pack [... Leaving you see a colleague struggling role/ asking min and max hours/ clothes size self... To show your communication skills and your ability to handle information and with..., you are acting out the role of the outcome their customers with good service and a Management Numerical test. ( Coventry, England ) in Jan 2018 analysing data while under pressure... Video about Morrisons where you are a good fit for the company on Morrisons core values adjust! At least 4 letters to match jobs your a manager the Glassdoor community however...