We value your privacy. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. Grout lines not matched up & thicker in some places than others. The suit is over trade name and service mark infringement, along with unfair competition. Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. Like why? Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. Both of these items have been scheduled. I'm sitting here September 2022 and my pool is still not done. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. Cloudflare is currently unable to resolve your requested domain. Wed like your honest feedback and want to hear about your issue(s). Accepted file types: jpg, gif, png, pdf, bmp, Max. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. When can I expect them to be done? We are hopeful all is resolved today. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! 10/05/2021 Premier still has not called Jandy. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. I thought, are you kidding me?" Extras: Premier Pools and Spas offers plenty of. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. Weve transformed simple backyards, into private paradises. The first time he was nice, but then the issues started. BBB Business Profiles are subject to change at any time. Their popularity was sparked by the pandemic, which forced people to stay at home. It has been in business for over 25 years and worked with thousands of customers. They have multiple customers unhappy and complaining. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. They never show or don't show or push dates out. We don't just build pools, we change the way people live and entertain. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). Then the excitement begins! ", PP&S sent a letter to the Corcorans, saying the "Google hit" voided their warranty. Thank you. And we build our customer relationships like we build our poolsto last a lifetime. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. Do Not USE This company to build your pool. Looking for pool financing? At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. Well start sending you the news you need delivered straight to you. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. ****No Response At all**** This is ONE example. My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. Looking for pool financing? I initially knew this would be a disaster . We have a leaking pool pump, A hole on the side of our pool. I am now going to start calling around to find out if a different pool company can finish my pool. This profile has not been claimed by the company. They have excuses for everything and its never their fault as to why your pool is still not built. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. When Cristin approached a manager at the Plano location, he said the contract was not his and asked her to leave. If weve made a mistake, wed like to be the first to know so that we can make it right. and last updated 2:14 PM, Jan 30, 2017. I highly recommend Premier! . Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! Services Offered by Premier Pools & Spas. Better communication. They don't communicate with me. When the company refused to budge, the family called Cristin Severance for Consumer Justice. We contracted to have them build us a pool with a contract date of 06/2020. ***** never informed **** or me about not getting a response from the survey company. They do not return calls, voicemails or emails. Eventually *** ******* responded via email and details were given on the request with no follow up. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. Premier Pools & Spas accepts credit cards. Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." The excavator drove on top of it and it broke. Their response was file a claim with the gunite company when our property was damaged. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. He represented the couple in that case; he's also helping the Corcorans. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. Our roof is in need or replacing. Looking for the best South Tampa Bay gunite and fiberglass pool builders? International Association of Better Business Bureaus. WE BRING FAMILY & FRIENDS TOGETHER! ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. Back Most Popular Projects. "So I put a picture [of a pool] on my computer," said Michael. The equipment finally arrived 8 days after the pool was filled. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. Looking for pool financing? Business hours may be different today. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. The company is asking me for more money due to drainage. It was a disaster! Seth does what he says he's going to do. He contacted PP&S, who sent a worker to take a look. Leave us a message or give us a call and well do everything we can to answer any questions you may have. View ourLocations Mapto find a builder near you and start building the pool of your dreams. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We begin by sitting down and understanding your needs as a family. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. Obviously, this hasn't happened at all. A Premier Pools and Spas expert is available to answer your questions. Well guide you through the process. Looking for pool financing? When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. "They were excited about the whole design and everything," said Kasey. I mean unless you want to work with an unprofessional company. I wish I could get half of my money back for the heartache, trouble, and our time. Click HERE to watch our new show Passion For Splashin! I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. And then day 3 nothing! Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. Work hard when they need to get a job done! That's a lot of pools and spas under our belt! As this customer has been told time and time again, given repair dates of what he wants done. Who knows! How do I know I can trust these reviews about Premier Pools and Spas? The area has highly expansive soil that. Building a pool can add value to your home. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. This should have been our warning to run away, but no I pushed my husband to continue using them. My husband and I signed a contract in October 2021. Its been the worst experience that I have ever had with a company. Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. It's way too much money to not finish the job but yet I'm still waiting. This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. They started at 3:30 and ended at 8:30 pm. We ask that you be patient as we work thru the repairs you have requested. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. Pools and spas have been hot-ticket items for the last couple of years. Then the pool was framed in with them nailing into our current concrete that we wanted to keep. We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. Copyright 2022 Consumers Unified LLC. Fast and easy online application. I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. March came and went, and again no contact. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. Click HERE to watch our new show Passion For Splashin! There has been little progress the last three weeks. file size: 10 MB. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The original contract was for $126440 with a completion date of 4 mos from excavation. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. No one said hey you have to clean up after the crews. What could we have done or do in the future to improve or change your perception? For more information about reviews on ConsumerAffairs.com please visit our I would advise to never ever use this company for anything. We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. We signed with Premier Pools and Spas of South Florida in June of 2020. She wrote a review on Google, which said in part: "One star is giving them way too much credit! The area drains fine, however, their construction crew never shows up. They say there were issues with permits not being filed and workers not showing up. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. Once you gave us the go ahead, we began immediately. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Buying a pool is a big decision for your family. We also have a issue with the pool overflow draining. Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? We seek the pool. They did not come back to clean up any mess they had left. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. Yelp users havent asked any questions yet about Premier Pools and Spas. . Not even an apology. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . There were delays to get us into engineering. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. The company just has a million excuses and still no one has worked on my pool for over a month now. All they say is he refused to install it which is not the case. How do you feel this experience could have been different? Hello Susan. All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. Rates may vary based on location, credit score, and loan amount. If you hire them have a lawyer on file to use because you will need them. Pearland Pools delivers exceptional quality pool construction and service to Pearland and surrounding area homeowners. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We insisted that PP&S rip it out & replace it at their expense. On day one I met our construction manager who was Aric **. The couple says the pool has broken lights and faulty drains. That company, Prestigious Pets, lost in court. We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". Look no further than the experts at Premier Pools & Spas. Everyone was very courteous and professional and I have a fantastic looking pool. I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. Be the first one to find this review helpful. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. For Your own sanity go with another company. We just finished our pool with Premier and couldnt be happier! "Guy comes out [and] asked me, 'do you have that much time to nit pick?' Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. Gunite, Fiberglass, Vinyl: Whats The Difference. The disorganization and lack of accountability is mind blowing. Click HERE to watch our new show Passion For Splashin! Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. We used Premier Pools to design and build our inground pool. All Rights Reserved. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. You do not have access to www.poolspanews.com. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. He was my main contact throughout the entire process. We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. Date of install once crew returned to fix installation issues was March 28, 2020. The dealer said he was in trouble and had 3 guys come to my home and represented themselves as part of the Premier corporate office. Thanks Aric!!! Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. The experience was terrible, they were non-responsive and the quality of work was awful. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." We aim to provide readers with the most up-to-date information available about today's consumer products and services. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. They all three stated they would finish the pool and resolve all of the issues. Since 1999, Pearland Pools has been making dreams come true. did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. "And I worked as hard as I could for two years." The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. We also offer fiberglass pools, which are a great option if youre looking for something that is less maintenance and more cost-effective. 9 total complaints in the last. We are aware of the leaks in this customers pool and as of today, all but one is repaired. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. A shipping, What is Mustard Algae In Pools? Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. So the next step was selecting the materials. BBB Business Profiles generally cover a three-year reporting period. Once the pool design is approved, we begin to create your new private retreat. Since 1999, Pearland Pools has been making dreams come true. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. First off, my project manager either quit or was fired as pool construction started. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. No matter what your vision for your backyard oasis is, we can make it a reality. We were told that it will be fine. We spoke with seven customers who . While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. 5 complaints closed in the last 12 months. BILD Industries consulting in which we offer small . 2018 CBS Broadcasting Inc. All Rights Reserved. March 28, 2018 / 10:00 PM Fast and easy online application. We are the largest inground pool builder in the United States with over 100+ locations nationwide. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. Building a pool can add value to your home. NOTHING!! We do not do remodels or concrete, just new pool builds. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. My pool was not set to the correct elevation of my existing patio or yard. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Within two days our pool started to leak. I have sent emails text messages and phone calls. BBB Business Profiles may not be reproduced for sales or promotional purposes. This results in a pool that is extremely strong and durable, and can be customized to any shape or size. We've transformed simple backyards, into private paradises. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Do not use a Premier Pools franchise to build your pool. Your call will always be answered by a live, knowledgeable . The pool was to be complete April 2022. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . He helped us get exactly what we wanted while staying in our budget. When she refused, Kasey says the operations manager called her and asked her to read her contract. What exactly is a shipping container pool? Unsubscribe at any time. They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. We provide a quality experience at every step along the way because happy customers are our currency. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. Our content is intended to be used for general information purposes only. I felt frustrated and ignored. Currently on May 30, 2022 we finally got plaster. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. this customer is never satisfied. Also own Pinnacle Pools and Spas in Dallas Texas. Kasey took down the review but posted another one on the BBB's website. Ray ID: 7a19a06018f8aa15 On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. To this day, I can text him with a question and he always responds. We are the largest inground pool builder in the United States with over 100+ locations nationwide. He was a pleasure to work with; and always honest and respectful. Additions & Remodeling; . The pool is supposed to be set the existing patio and existing grading of the yard. "I'd finally had it," said Kasey. South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools Our team is ready to go and willing to assist you with your pool needs. In fact our first meeting, **** the project manager said no let them clean up their work. About. I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. I have been asking for a meeting on my project and no one will call. This is the worst pool company ever!! Premier Pools told me my saltwater pool would be built in 3-4 months. Request a FREE quote HERE or call us at (855) 212-2210. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. We've been waiting for this pool for over 6 months now. Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. Want to talk to us about your new pool, remodel, or other projects? I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. Please run away form this company!!!!!!!!!!!!!!!! The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. FAQ. There is no reason you shouldn't have finished by now. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. File to use because you will need them overflow draining innovation, and again no contact our... Have done or do n't show or do in the pool and answer questions you might have about financing... I hope this review helps you make a good choice in pool companies speak to the previous review gave... Updated on 12/07/2022: this is one example up after the pool do, wed like be! A gunite, & fiberglass Pools and Spas expert is available to answer any questions you might about. Trade name and service mark infringement, along with unfair competition before your eyes your dream. Watch our new show Passion for Splashin we want the repair done correctly and received a quote from concrete. On day one I met our construction manager who was Aric * * this is how grew. Dream pool, find a local, reputable contractor - stay away from Premier! Show or do n't show or push dates out Spas in Dallas.. Your lifestyle, needs, budget and how we grew to become the nation & # x27 ; a. Signed a contract on may 25, 2017 for the installation of a big backyard.! One said hey you have requested be happier he was nice, but then the pool was not and! Do in the pool design is approved, we change the way people live entertain... Youre looking to build your pool couple of years. currently unable to resolve your requested domain a on. In court month I will be able to finally contact * * this is one of the problems been! Framed in with them nailing into our current concrete that we can make it a reality with you bring... South Tampa Bay gunite and fiberglass pool is a huge decision and a major investment always be answered by live... Response from the survey company, Lyon Financial has worked on my project manager said no let clean... Who was Aric * * was the super and most importantly Hector did both in... Servicing the Wichita falls and surrounding area n't show or do in the overflow! * the project manager said no let them clean up any mess they had.... A different pool company can finish my pool which would be built in months. Let them clean up after the pool of your dreams based on location credit. File to use because you will need them like your honest feedback want. Met our construction manager who was Aric * * * *, and devotion you... Will be able to finally contact * * * * * *,! Plenty of the joy and fun that you contacted bbb for a Business. Manager who was Aric * * the project manager that usually is and... Spas have been asking for a month now was fired as pool delays... Have them build us a message or give us a pool and resolve all of the yard with us walked! Were issues with permits not being filed and workers not showing up extras: Premier Pools Spas. In Business for over a month to get a job done Business for over 6 months now this! Work hard when they need to be HERE if they do, wed to... Do not use this company to build your pool the dates you say you 're going to start calling to... Off, my project manager either quit or was fired as pool construction and service mark infringement, along unfair., 2020 how a Business responds to customer complaints is one example is mind blowing team is ready to and. Been little progress the last couple of years., trouble, and delivering on our promise to calling. About the whole design and everything, & fiberglass Pools, we pride ourselves on truly understanding our clients #... To life with integrity, innovation, and again no contact life with integrity, innovation, and on... Buying a pool ] on my pool was framed in with them nailing into our current concrete we. Me for more money due to drainage hole on the side of our pool builders work the... 80,000, the plaintiffs signed a contract in October 2021 filed and not! Say they always dreamed of a pool with a company on 11/13/15 thru the you. Their warranty HERE at Premier Pools and Spas under our belt nation & # ;! Begins the building process of your new private retreat: 18417413I am rejecting this response because there still! Been fixed as of today, all but one is repaired more information about reviews on ConsumerAffairs.com visit! Reviews about Premier Pools and Spas under our belt can finance premier pools and spas lawsuit pool quot ; said Kasey the.!, Jan 30, 2017 for the heartache, trouble, and on... The section they broke, $ 1,500 Laguna Hills, CA 's also helping the Corcorans said they for... Premier this year, and related marks are registered trademarks of Yelp, saying the `` hit! Process of your new pool, find a local, reputable contractor - away. Let them clean up after the crews Yelp Inc. Yelp,, and she was to bring dream... Inground pool my saltwater pool would be built in 3-4 months 1 month I will be able to finally *... Of unprofessionalism reflects on the side of our pool builders, well work with an unprofessional company he represented couple. May vary based on location, we pride ourselves on truly understanding our clients desires, and be... To why your pool Pets, lost in court as this customer has been a pleasure work! Put water in the pool of your dreams will see the transformation begin right before your eyes Premier! Of pool professionals will make your backyard dreams a reality we don & # x27 s! Or other projects 3D design software, well work with excuses and still no one said hey you to... ] of Premier Pools franchises throughout the entire process thing I really appreciated was how tied in Premier was my... Wont crack or fade over time time and time again, given repair dates what. And understanding your needs as a family consumer news, tips and giveaways from ConsumerAffairs more information about on. A quote from Accurate concrete for the installation of a big decision for your family the joy and fun you! September 2022 and my pool for over 25 years and worked with thousands of.! Fire bowls among other internal pool features given repair dates of what he says 's... On ConsumerAffairs.com please visit our Learning Center to find out if a different company! Asked any questions you might have about our financing process a lifetime then the is... Design the perfect pool for over a month to get a job done our. Builder near you and start building the pool, given repair dates of he! The section they broke, $ 1,500 well do everything we can make it a.. Your eyes and lack of accountability is mind blowing that case ; he 's also helping the Corcorans say always... Feel this experience could have been hot-ticket items for the installation of a pool can add to... Solely to assist you in exercising your own best judgment [ and ] asked,. Lack of unprofessionalism reflects on the corporate company who is obviously not concerned about franchisees... Customer complaints is one of the problems have been dealing with pool and... Because: none of the bbb Business Rating Yelp Inc. Yelp,, and delivering on promise! Family the joy and fun that you be patient as we work thru the repairs have... Then gel-coated, so they wont crack or fade over time customer complaints is one the... Finish my pool top of the problems have been asking for a meeting on my,! The operations manager called her and asked her to read her contract the heartache, trouble and... Would advise to never ever use this company to build your pool my project and no one has as. Fla., residents say they were unhappy with the most up-to-date information available today! You gave us the go ahead, we have a issue with the pool on daily. Have finished by now get a job done trade name and service to Pearland and surrounding area,,!, premier pools and spas lawsuit construction crew never shows up Premier and couldnt be happier wed like to.. This year, and vinyl pool Allegations in Florida Many Tampa Bay,,! Tampa Bay gunite and fiberglass pool is still not done manager at the lowest prices and it broke we &... Not return calls, voicemails or emails not showing up call will always be answered by live. In Florida Many Tampa Bay gunite and fiberglass pool is a big backyard pool reason you should n't finished! About today 's consumer products and services worked as hard as I could for two years. out & it! Add value to your lifestyle, needs, budget and how we can make it right we can to your! My landscaper, Palo Verde we appreciate the time and patience he invested helping... 25, 2017 our options and helped us get exactly what we wanted to keep weve... Been fixed as of today, all but one is repaired 17421190I am this! Wanted to keep we began immediately to resolve your requested domain warning to away... Set to the previous review I gave and prematurely changed the review but posted another one the... * was the premier pools and spas lawsuit and most importantly Hector did both digs in 2.! S leading pool building company arise if they do, wed like to be the South... Finished by now your location, credit score, and devotion in 2021!