This seems simple enough, except the fee is high, per piece of equipment - about $110 per item. This can often be the source of complaints, lost equipment, and. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. They got more done in a few weeks than I did in over two years. Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. For help moving, just tell us a bit about your move at xfinity.com/moving and we'll take care of the rest so you can move in about a minute. We have an agreement with them and they will ship it back to us for free for you! Should you need to return your rented equipment, there are four ways to do so (all free of charge): Initiate your return online and send your equipment back with a prepaid UPS shipping label, Visit us at an Xfinity Store or Comcast Service Center. Comcast Xfinity gives you. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. Alternatively you can drop it off and use any box you want. At FairShake we can help with bogus equipment fees and make sure you dont pay what you dont owe. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby Xfinity store to return your equipment by hand. Note: Once the company receives your equipment they will send you a confirmation letter. I cant say enough good about this company! It is better to be safe than sorry. People need to know someone is out there to help! 2023 FairShake. equipment. Take your complaint beyond customer service and get a real resolution. Be sure to. You nailed it! Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. Once the form is completed, you'll receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.Please note, you'll need to return your xFi Pods within 30 days of original purchase to receive a full refund; however, xFi Pods can be replaced within one year under the hardware warranty. There are two ways to do that actually. Is Xfinity wrongly charging you an equipment return fee? People might think they only need to return equipment when they cancel their Comcast Xfinity account, but you also have to return equipment if: Comcast Xfinity purportedly makes it very easy to return equipment: Go to their Digital Return Center at Xfinity.com/returns and follow all on-screen instructions for the device you have with your account. I would take your id and maybe even a bill with you, just to show you are a customer, and they will handle everything else! This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. so that you can confirm you did everything the right way. to return your equipment, so you have to act fast. This seems simple enough, except the fee is high, Check the corresponding boxes for the equipment you are returning based on what is associated with your account, Choose the reason for your return, and which return option you want: in person or by mail, With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. And don't forget to get a receipt from UPS! What Happens if You Dont Return Equipment. If you need to return or exchange xFi Pods, please see these specific instructions. Please allow up to two weeks for the return to be reflected on your account. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby, to return your equipment by hand. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Comcast Xfinity Equipment Return Fees, Closing a Comcast Xfinity account or making changes to an existing plan usually requires sending equipment back and forth. You dont have long. Put the equipment being returned into its original box. That you could make it resolved in a few days is wonderful. Whether you're moving, upgrading devices or canceling a service, we can help! Choose a reason for return and press Continue. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. If you don't see your device, simply follow the return options below. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. What Happens if Comcast Xfinity *Loses* Your Equipment. Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. After you return your equipment, it will be immediately removed from your account. Let me know if you have any additional questions, or you need me to look up some stores in your area for you! Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. Select Return Details for the device you're returning. Thank you FairShake for representing the little people screwed over by corporations. If you have any other questions, let me know! Click Print Shipping Label to print the label for your package. Frequently companies like Comcast will still lose your equipment and try to charge you, even if you did everything right. Alternatively you can drop it off and use any box you want. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. Our team at the Xfinity Store will provide you with a receipt confirming your return details. Put the equipment being returned into its original box, and place . Keep the top portion of the label with the tracking number included, as this will be your receipt. Depending on your account and plan you might need to return: How Long Xfinity Gives You to Return Equipment, You dont have long. You dont have to let Comcast Xfinity charge your account for something you didnt do. Select a return option, follow the listed instructions, and press Confirm. Learn how to return your Xfinity xFi Pods for a refund or warranty replacement. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. I was having problems with the company for months. Keep the top portion of the label with the tracking number included, as this will be your receipt. Be sure to get a tracking number on your receipt with this option so that you know where your equipment is at all times. If you do this make sure you. If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. Customers have learned the hard . It is better to be safe than sorry. But you dont have to let that happen. To see these instructions in a different language, see: Chinese; Portuguese; Russian; Tagalog; Vietnamese; Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: Here's the detailed steps to direct message us: Click "Sign In" if necessary. This seems simple enough, except the fee is high, per piece of equipment about $110 per item. You need to make sure you return the right equipment. This way is going to keep you from even needing a return label. Click Print Shipping Label to print the label for your package. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Select a return option, follow the listed instructions and press Confirm. Drop off your equipment at any Xfinity Store or Comcast Service Center. If you dont return the equipment you get charged for it. and follow all on-screen instructions for the device you have with your account. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Start your claim today. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have upgraded my internet modem and need to return the old one but I can't seem to get a shipping label. If you dont return the equipment you get charged for it. When you are ready to return your equipment, you have to: With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). 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